Process Expert Job Title: Process Expert HRO Employee Data Management

Location: Bangalore

Experience: 3 6 Years

Language: German B2/C1 mandatory

Shift: 11:30 AM 8:30 PM IST

Transportation: Not provided Role Overview

We are looking for a Process Expert HRO Employee Data Management to support end-to-end Hire-to-Retire (H2R) HR Operations for a global client. The role will provide Tier-1 HR Helpdesk support , manage employee lifecycle transactions, and collaborate with global HR teams.

German language proficiency at B2/C1 level is mandatory , along with experience in HR Shared Services and HR Operations.

Key Responsibilities 1. HR Helpdesk Tier 1 Support

- Handle employee queries related to Compensation, Perks, Payroll, Learning & Development, Timekeeping, Recruiting, Performance Management, and Workday transactions.
- Provide voice and non-voice support in German and English.
- Manage and resolve HR service tickets within defined SLA and TAT.
- Handle high-touch employee cases related to payroll, benefits, health and wellness, and other HR services.
- Escalate complex issues to appropriate HR teams when required.

1. Hire-to-Retire (H2R) Operations

- Process employee lifecycle transactions in Workday HCM.
- Support new hire onboarding, employee data updates, document verification, and background verification activities.
- Manage employee changes such as personal data, job information, organizational changes, and other H2R transactions.
- Support offboarding and exit processes, including documentation and workflow completion.

1. Learning & Development Operations

- Support end-to-end Learning Administration processes.
- Coordinate with employees, HR teams, and external learning vendors.
- Support learning event administration, vendor coordination, invoicing, and related activities.
- Maintain accurate learning and employee records.

1. Employee Data Management & Quality

- Maintain high standards of data accuracy,



confidentiality, and quality.
- Ensure compliance with PII/data privacy and information security requirements.
- Monitor and meet defined SLA, TAT, productivity, and quality targets.
- Use tools such as ServiceNow, HR dashboards, knowledge bases, and HR systems to manage requests and transactions.

1. Continuous Improvement

- Identify process gaps and recommend improvements.
- Participate in process training, calibration sessions, governance reviews, and knowledge-sharing activities.
- Support standardization and improvement of HR Operations processes.

Required Skills & Qualifications

- 3 6 years of experience in HR Operations / HR Shared Services / Employee Data Management.
- German language proficiency B2/C1 mandatory.
- Strong English communication skills.
- Bachelor's degree in HR, Business, Commerce, or a related discipline.
- Hands-on experience with at least one HR system such as:

- Workday

- ServiceNow

- SAP SuccessFactors
- Knowledge of Hire-to-Retire / Employee Lifecycle processes.
- Good understanding of HR Helpdesk and HR Shared Services operations.
- Strong communication, customer service, problem-solving, and attention-to-detail skills.
- Ability to work in a global / multi-shift HR operations environment.

Preferred Skills

- Experience supporting global clients.
- Exposure to Payroll, Benefits, Recruiting Operations, Learning & Development, and Timekeeping.
- Workday HCM experience or certification.
- Goethe / recognized German language certification.
- Experience working with ServiceNow HR Service Management.

Ideal Candidate The ideal candidate will be a German-speaking HR Operations professional with hands-on experience in HR Shared Services, H2R processes, Employee Data Management, Workday/ServiceNow/SuccessFactors , and Tier-1 HR Helpdesk support. Strong German communication skills and experience supporting global employees will be highly preferred. Send your resumes at [email protected]

📌 Process Expert (Bengaluru)
🏢 VMC Soft Technologies
📍 Bengaluru