Title: Precision Technology Service Engineer – Engineering Support Services (L2 Support for Digital Operations)

Experience : 9+ years

Notice Period : Immediate to 15 Days

Location : Bangalore

Work Mode: Hybrid

What we do:

The customer is building the next generation of connected vehicles and equipment to deliver smarter digital experiences for customers. In this role, you will support Digital Applications – VSM and FieldOps products by ensuring reliable service operations and high-quality customer outcomes through structured service management practices.

What you’ll do (Responsibilities):

Engineering Support Services & Service Management:

- Provide Engineering Support Services (Level 2 support) on AG Digital applications and their backends, focusing on incident containment and analysis.
- Perform problem identification and analysis to reduce recurring issues and drive systemic fixes.
- Prepare Standard Operating Procedures (SOPs) in coordination with Subject Matter Experts.
- Create and maintain knowledge artifacts such as troubleshooting documentation. Should be able to independently work on dataflow diagrams and defect trees for root cause analysis.
- Provide Support on Proprietary applications like Vehicle Management System (Our Dealer Fleet Management Application), FieldOps (Farm Management Information System) and their backends
- Provide support on FieldOps: Support agronomic data visualization, reporting, activity history, file processing, and vehicle metrics/location history by using internal and external support tools such as FarmViewer, Excel,



Debug Tools, and GIS utilities.
- Provide support on Vehicle Management System (VMS) – proprietary dealer tool for managing dealer- vehicle- customer databases and digital subscriptions.
- Investigate common incidents for both applications including data mismatch, precision products issues related, missing layers, stuck file processing, and boundary errors.

Monitoring & Operational Excellence:
- Contribute to proactive monitoring using dashboards and troubleshooting scripts.

Customer & Team Enablement:
- Provide white-glove customer interactions with empathy and professionalism.
- Enable and mentor junior support engineers as applicable.

Job Responsibilities:

What you’ll have(Qualifications)

- Fluent in English.
- Bachelor’s degree in engineering or related technical field.
- Robust troubleshooting, analytical, and communication skills.
- Strong automation skills – Analyze recurring issues, find patterns and automate solutions either by use of legacy methods or AI (preferred)
- Knowledge of Application Performance Monitoring Systems (APMs like – Datadog) for creation of proactive monitoring dashboards – Should be able to set the policies, instrumentation and maintenance.
- Knowledge of cloud platforms such as AWS or Microsoft Azure

Nice to have:

- Familiarity with precision agriculture data standards such as ISOXML and Shapefile.
- Experience with Jira and Confluence.
- Knowledge of ITIL service management practices

If interested, share your resume at [email protected]

📌 Precision Technology Service EngineerSupport for Digital Operations) (Bengaluru)
🏢 Lean IT
📍 Bengaluru