Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a ServiceNow Senior Developer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operation. The engineer works with various tools and application programming interfaces to deliver solutions that align with organizational goals while ensuring compatibility and optimal performance.

Collaboration with different teams to understand needs and implement effective solutions is a key part of daily activities.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical configurations.
- Monitor application performance and troubleshoot issues to maintain high availability and reliability.
- Document configuration changes and maintain knowledge base articles to support ongoing maintenance and future enhancements.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow - Now Assist.
- Experience in configuring and customizing ServiceNow modules to meet business needs.
- Robust understanding of APIs and integration techniques within ServiceNow environments.
- Ability to use low-code platforms and tools to develop and deploy scalable solutions.
- Familiarity with release management processes and version control in packaged applications.
- Skilled in troubleshooting and resolving system issues to ensure application stability.

Additional Information
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Pune office.
- A 15 years full time education is required.

📌 Packaged/SaaS Application Engineer (Pune)
🏢 Accenture in India
📍 Pune