Job Responsibilities:

- Monitor brand mentions, comments, reviews, and conversations across digital platforms.
- Track sentiment, trends, queries, and potential reputation risks.
- Support day-to-day ORM activities and timely escalations.
- Prepare daily, weekly, and monthly ORM reports and dashboards.
- Analyse data to identify key trends, consumer insights, and competitor activity.
- Maintain trackers and ensure accurate reporting of key metrics.
- Coordinate with social media, content, and account teams for timely responses.
- Stay updated on social media trends, digital conversations, and analytics tools.

Skills Required:

- 0–2 years of experience in ORM, social media, analytics, or digital marketing.
- Robust communication and research skills.
- Good understanding of social media platforms.
- Comfortable with Excel/Google Sheets and basic data analysis.
- Curious, proactive, and comfortable working in a fast-paced agency environment.

📌 ORM & Analytics Executive (Mumbai)
🏢 TheSmallBigIdea
📍 Mumbai