Key Responsibilities

Communications Strategy, Planning &

- Content

- Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards.
- Translate complex program, process and technology information into clear, practical and audience-specific messages.
- Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed environment.
- Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/SharePoint, Teams, Viva Engage).

Change Agent / Champion Network

- Coordinate and support tower-specific change agent network activities across the program.
- Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster.
- Keep change agents informed, equipped and engaged so they can cascade key messages into their teams.

Stakeholder Engagement &

- Change Enablement

- Partner with program leadership, HR, business leaders, SMEs, implementation partners and change champions to ensure integrated communication delivery.
- Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship.
- Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt new ways of working.

Engagement &

- Readiness Tracking

- Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs.
- Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO.
- Provide reinforcement and sustainment support around key milestones and deployment waves.

Required Skills &

- Experience

- Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement.
- Strong communications craft — writing,



packaging and channel management for large transformation audiences.
- Experience running change champion / agent networks and tracking engagement, sentiment and readiness.
- Collaborative, proactive and comfortable working across functions and geographies to Central CMO standards.

Qualifications

- 5+ years of experience in communications, corporate communications, marketing communications, business analysis, content design, digital campaigns, or related business communication roles.
- At least 2 years of experience supporting change communication, organizational transformation, ERP implementation, technology adoption, or large-scale business change programs.
- Demonstrated experience supporting ERP or enterprise technology programs such as SAP, Oracle, Microsoft Dynamics, ServiceNow, or similar platforms is highly desirable.
- Strong understanding of change management principles, stakeholder engagement, communication planning, training enablement, and adoption methodologies; exposure to Prosci, ADKAR, Kotter, or similar frameworks is preferred.
- Exceptional written and verbal communication skills, with the ability to translate complex program, process, and technology information into clear, practical, and audience-specific messages.
- Proven ability to design, manage, and deliver multi-channel communication campaigns for diverse stakeholder groups in complex, matrixed environments.
- Strong proficiency in digital communication and collaboration tools, including Microsoft 365, SharePoint, Teams, Viva Engage/Yammer, email campaign tools, presentation tools, and intranet or content management platforms.
- Ability to work effectively with senior leaders, program teams, business stakeholders, HR, training teams, vendors, and external partners while managing multiple priorities and deadlines.
- Solid attention to detail, stakeholder orientation, content quality mindset, and ability to operate in a fast-paced transformation environment.

📌 Order Change Management (OCM) Consultant (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad