21 Aug
|
Startek
|
Gurugram
Job Opening: Team Lead
Salary: Upto 25 CTC
Experience Required: 1 to 2 years
Work Days: 6 days
Education: Graduated
Roles & Responsibilities (Team Lead):
- Supervise and guide a team of customer service representatives
- Monitor team performance and ensure achievement of daily/weekly targets
- Provide coaching, feedback, and support to improve individual and team performance
- Resolve escalated customer issues and ensure a high level of customer satisfaction
- Prepare performance reports and share insights with management
- Maintain team morale and handle staffing and scheduling needs
Eligibility Criteria:
- Prior experience in team handling, preferably in a BPO or customer service environment
- Strong leadership, communication, and problem-solving skills
- Ability to motivate a team and work under pressure
- Freshers with leadership potential and robust communication skills may also be considered
📌 Operations Team Lead (Gurugram)
🏢 Startek
📍 Gurugram