Program Management and Execution

- End-to-end Project Planning, program management, and coordination (Activities and Resources).
- Responsible for overall project processes and deliverables.
- Project onboarding, daily tracking of performance, proactive communication, and escalation management.
- CSAT: Drive the highest level of customer satisfaction and be a customer reference-able account.
- Zero Escalation: Issue Identification, Resolution, and Stakeholder Management.
- Finance Management: Invoicing, Collection, Account Growth.
- Experience in automation of projects.

Dashboards & Reporting

- Project kick-off, Weekly governance, Documentation, Reports, and dashboards.

Stakeholder Management

- Partnership with Customers and Stakeholders with a customer-focused mindset.

Process and Service Improvements & Identification of Recent Business

- Process Consultancy and Improvement.




- Project Initiation, Project Planning, and Project Execution.
- Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service.
- Handling Change requests in Project Management.
- Maintain project documentation and course folders, SLAs, and PMS.
- Proactively report to senior management on all technical issues relevant to their area of responsibility.

Skills Required

- Should possess an outstanding working experience of 3+ years with a bachelor's or master's degree in computer science/IT or other affiliated courses.
- Should have sufficient organizational skills and the ability to carry out multiple and intricate tasks.

📌 Operations Program Analyst (Noida)
🏢 Iron Systems
📍 Noida