About The Wedding Company The Wedding Company is one of India's leading wedding planning and venue discovery platforms, helping couples discover and book the perfect wedding venues across India.

We are looking for a proactive and detail-oriented Operations Executive – Venue Pricing &

Availability to support our Venue Category team in maintaining accurate venue data,

coordinating with venue partners, and ensuring operational excellence.

Role Objective The Operations Executive will be responsible for collecting, verifying, and updating venue pricing, availability, and catalogue information. The role involves coordinating with venue partners, creating Vendor IDs, maintaining operational data, conducting daily call audits, and collaborating with Product, Technology, Sales, and Quality teams to ensure accurate and up-to-date venue information.

Key Responsibilities

Venue Pricing & Availability

● Verify venue pricing, packages, and availability through outbound calls.

● Collect details related to room inventory, venue capacity, amenities, policies, and seasonal pricing.

● Update pricing and availability trackers with accurate information.

● Collect supporting documents such as brochures, menus, quotations, images, and videos.

● Ensure venue pricing and availability information is accurate and updated on time.

Venue Catalogue & Data Management

● Maintain accurate venue catalogue and operational data.

● Create Vendor IDs for newly onboarded venues.

● Perform regular data updates, audits, and corrections.

● Ensure data completeness and accuracy as per company standards.

● Identify and report data discrepancies for timely correction.





Vendor & Team Coordination

● Coordinate with venue partners for pending information and follow-ups.

● Conduct regular follow-ups with vendors to close pending requests.

● Work closely with Operations, Sales, Product, Technology, Customer Experience, and

Quality teams.

● Raise requests for website updates, pricing corrections, and tech sheet changes.

● Track and ensure timely resolution of operational and technical issues.

Quality & Operations Support

● Conduct quality checks on venue listings before updates are published.

● Audit verification calls on a daily basis to ensure call quality, accuracy, and process compliance.

● Provide constructive feedback to executives based on call audit findings.

● Identify recurring call quality or process gaps and highlight them to the reporting manager.

● Ensure proper call recording and documentation.

● Support MIS, audits, and process improvement activities.

● Monitor daily productivity and ensure tasks are completed within defined TAT.

● Assist with additional operational tasks assigned by the reporting manager.

Required Qualifications

● Graduate in any discipline.

● 1+ year of experience in Operations, Customer Support, Vendor Management,

Hospitality, Data Verification, or a related field is preferred.





● Experience in handling vendor coordination or outbound calling will be an advantage.

● Experience in an MNC/BPO environment, especially as a Quality Analyst responsible for auditing executive calls and providing feedback, will be an added advantage.

Required Skills

● Fluent in Hindi & English.

● Strong verbal and written communication skills.

● Valuable analytical and attention-to-detail skills.

● Good stakeholder management and follow-up skills.

● Proficient in Microsoft Excel and Google Sheets.

● Good time management and organizational skills.

● Comfortable making outbound verification calls.

● Ability to audit calls, identify gaps, and provide constructive feedback.

● High ownership, accountability, and execution mindset.

Key Performance Indicators (KPIs)

Venue Pricing & Availability Accuracy, Venue Catalogue Accuracy, Vendor ID Creation

Accuracy, Tracker & Data Update Accuracy, Daily Productivity & TAT, Daily Call Audits, Call

Recording & Documentation Compliance, Website & Tech Sheet Update Accuracy, Vendor

Follow-up Closure Rate, Call Audit Quality & Feedback, and Cross-functional Coordination.

Why Join The Wedding Company?

● Gain hands-on experience in Business Operations, Vendor Management, Quality, and

Venue Catalogue Management.

● Work with premium hotels and wedding venues across India.

● Learn cross-functional collaboration with Product, Technology, Sales, Operations, and

Quality teams.

● Prospect to grow your career in Operations and Quality with performance-based growth opportunities.

📌 Operations Executive (Bengaluru)
🏢 The Wedding
📍 Bengaluru