## Operations Executive – Atmann & Your Pandit Ji

Company: Atmann App Private Limited

Position: Operations Executive

Department: Operations / Platform Operations

Work Location: [Location / Remote / Hybrid]

Employment Type: Full-Time

Reports To: Operations Manager / Business Head / Founder

Platforms: Atmann & Your Pandit Ji

## 1. About Atmann App Private Limited

Atmann App Private Limited is building technology-enabled platforms for wellness, healing and spiritual services.

The company operates two digital platforms:

- Atmann – a wellness and healing platform connecting users with healers/practitioners.
- Your Pandit Ji – a spiritual services platform connecting customers with Pandits and enabling digital booking of religious/spiritual services.

The Operations Executive will support the smooth day-to-day functioning of both platforms.

# 2. Role Summary

We are looking for a highly organized, proactive and customer-focused Operations Executive who can manage daily platform operations across Atmann and Your Pandit Ji.

The role will act as a bridge between:

Customers ↔ Healers/Pandits ↔ Technology Team ↔ Management The candidate will be responsible for monitoring bookings, customer queries, practitioner/Pandit coordination, payment-related operational activities, issue tracking, platform data, and day-to-day operational execution.

The ideal candidate should be comfortable working in a startup environment, taking ownership, identifying problems independently and coordinating with different teams to get issues resolved quickly.

# 3. Key Responsibilities

A. Daily Platform Operations

* Monitor daily operations of both Atmann and Your Pandit Ji.

- Check whether users can successfully register, login, browse services and book sessions/services.
- Monitor booking status and identify failed or incomplete transactions.
- Check session/service schedules and availability.
- Ensure practitioners/Pandits are available for confirmed bookings.
- Monitor cancellations, rescheduling and no-show cases.
- Maintain daily operational reports.
- Escalate critical platform issues immediately.

B. Customer Operations

* Handle customer queries through WhatsApp, phone, email or platform support channels.
- Assist customers with:
- Registration/login issues
- OTP issues
- Booking
- Payment issues
- Rescheduling
- Cancellation
- Refund-related queries
- Practitioner/Pandit-related queries
- Maintain a record of customer complaints and their resolution status.
- Follow up with customers until the issue is properly closed.
- Maintain a professional and empathetic communication style.

C. Healer / Practitioner Operations – Atmann

* Coordinate with healers/practitioners for onboarding.
- Verify basic practitioner information and documentation as required.
- Assist practitioners with profile creation and updates.
- Ensure practitioner profiles contain:
- Name
- Profile photo
- Experience
- Specialization
- Session details
- Pricing
- Availability
- Cancellation policy, where applicable
- Coordinate session availability and scheduling.
- Follow up with practitioners regarding upcoming bookings.
- Maintain practitioner records and operational status.
- Escalate practitioner complaints or performance issues to management.

D. Pandit Operations – Your Pandit Ji

* Coordinate onboarding of Pandits.
- Assist Pandits in creating and maintaining their profiles.
- Verify required information/documents.
- Ensure service details and pricing are correctly configured.
- Coordinate Pandit availability for bookings.
- Confirm upcoming bookings with Pandits.
- Handle rescheduling and cancellation coordination.
- Follow up on completed services.
- Maintain Pandit operational records.

# 4. Booking & Session Management The Operations Executive will monitor the complete booking lifecycle:

Customer Enquiry → Service Selection → Booking → Payment → Confirmation → Service Delivery → Completion → Review

Responsibilities include

- Monitor new bookings.
- Confirm practitioner/Pandit availability.
- Ensure booking confirmation reaches the relevant parties.
- Track upcoming sessions/services.
- Follow up on pending bookings.




- Handle rescheduling requests.
- Coordinate cancellations.
- Track completed and missed sessions.
- Escalate booking conflicts immediately.

# 5. Payment & Transaction Operations

- Monitor successful and failed payments.
- Coordinate with the technology team regarding payment failures.
- Maintain transaction records.
- Verify booking/payment status when customers raise payment-related complaints.
- Coordinate refund-related cases with the appropriate team.
- Monitor practitioner/Pandit payment and payout status.
- Maintain payout-related operational records.
- Support reconciliation between platform bookings and payment records.

Important: The Operations Executive will not independently authorize refunds, payouts or financial adjustments unless specifically authorized by management.

# 6. Platform Testing & Issue Reporting The Operations Executive will also participate in basic functional testing of both platforms.

Testing should be performed from a real user's perspective, not only from a technical perspective.

Examples

- Registration
- Login
- OTP
- Profile creation
- Search/discovery
- Booking
- Payment
- Booking confirmation
- SMS/WhatsApp notification
- Cancellation
- Rescheduling
- Session completion
- Reviews
- Logout
- Error scenarios

Any issue should be documented with:

Issue → Platform → Screen → Steps to Reproduce → Screenshot/Video → Priority → Status The candidate will coordinate with the technology/development team until the issue is resolved and retested.

# 7. Notification & Communication Operations

Monitor operational notifications including:

- OTP
- Booking confirmation
- Booking reminders
- Cancellation messages
- Rescheduling messages
- Payment notifications
- Service/session completion notifications
- WhatsApp notifications
- SMS notifications
- Email notifications, where applicable

Report any missing or incorrect notification to the technology team.

# 8. Data & MIS Reporting

Maintain simple daily/weekly operational reports covering:

Customer Metrics

* New registrations

- Active users
- Customer queries
- Complaints
- Resolved issues

Booking Metrics

* Total bookings
- Confirmed bookings
- Completed bookings
- Cancelled bookings
- Rescheduled bookings
- Failed bookings

Practitioner/Pandit Metrics

* New onboardings
- Active practitioners/Pandits
- Available practitioners/Pandits
- Pending documentation
- Booking fulfillment

Payment Metrics

* Successful transactions
- Failed transactions
- Refund cases
- Pending payouts
- Completed payouts

Reports should be accurate, concise and management-ready.

# 9. Coordination With Technology Team The Operations Executive will work closely with developers/testers.

Responsibilities include

- Report bugs and operational issues.
- Maintain issue tracker.
- Provide screenshots/videos and reproduction steps.
- Prioritize customer-impacting issues.
- Follow up on unresolved issues.
- Retest fixes provided by developers.
- Confirm whether an issue is resolved from the user perspective.
- Maintain a list of recurring operational problems.

# 10. Launch & Beta Operations

During Beta/Go-Live, the Operations Executive will support:

- Daily platform monitoring.
- Customer support.
- Practitioner/Pandit coordination.
- Booking monitoring.
- Payment monitoring.
- Notification monitoring.
- Issue escalation.
- Daily operational reporting.
- Hypercare support after launch.

The candidate should be comfortable working with increased operational activity during the launch period.

# 11. Tools & Systems The candidate should be comfortable learning and using:

- Google Workspace
- Google Sheets / Excel
- WhatsApp Business
- Email
- Jira / Taiga / Trello or similar task-management tools
- CRM/support tools
- Payment dashboards such as Razorpay




- SMS/WhatsApp communication dashboards
- Admin dashboards
- Basic analytics/reporting tools

Technical coding knowledge is not mandatory, but the candidate should be comfortable working with technology products and dashboards.

# 12. Key Skills Required

Must Have

* Good communication skills

- Solid follow-up ability
- Good organizational skills
- Customer handling skills
- Basic Excel/Google Sheets knowledge
- Attention to detail
- Problem-solving ability
- Ability to coordinate with multiple stakeholders
- Ability to work independently
- Comfortable with technology and web/mobile applications

Good to Have

* Experience in startup operations
- Marketplace operations experience
- Customer support experience
- E-commerce/HealthTech/WellnessTech experience
- Experience with booking platforms
- Experience with payment platforms
- Experience coordinating vendors/service providers
- Basic understanding of APIs, dashboards and software testing

# 13. Ideal Candidate Profile The ideal candidate is someone who:

- Takes ownership rather than waiting for instructions.
- Can manage multiple tasks simultaneously.
- Is comfortable communicating with customers and service providers.
- Notices operational problems before they become major issues.
- Can work in a fast-moving startup environment.
- Is willing to learn new software/tools quickly.
- Has strong follow-up discipline.
- Understands that customer experience is more important than simply completing a task.

# 14. Key Performance Indicators (KPIs)

The Operations Executive will be measured on:

1. Booking fulfillment rate

2. Customer response time

3. Customer issue resolution time
4. Practitioner/Pandit onboarding completion
5. Booking cancellation/rescheduling management

6. Payment issue resolution

7. Accuracy of operational reports
8. Timely escalation of critical issues
9. Platform issue identification and retesting

10. Customer satisfaction

11. Practitioner/Pandit satisfaction

12. Daily operational discipline

# 15. First 30-Day Expectations During the first 30 days, the candidate should:

### Week 1

- Understand Atmann and Your Pandit Ji.
- Learn the complete customer journey.
- Learn admin dashboards.
- Understand booking/payment flows.
- Understand practitioner/Pandit operations.

### Week 2

- Start handling customer queries.
- Start monitoring bookings.
- Start practitioner/Pandit coordination.
- Start maintaining operational trackers.

### Week 3

- Independently manage routine operations.
- Identify recurring issues.
- Participate in platform testing.
- Prepare daily/weekly MIS.

### Week 4

- Take ownership of assigned operational areas.
- Reduce dependency on management for routine tasks.
- Establish a structured daily operations process.

# 16. Education & Experience

Education: Graduate in any discipline.

Experience: 1–3 years preferred in:

- Operations
- Customer support
- E-commerce
- Marketplace
- Healthcare/Wellness
- Hospitality
- Service businesses
- Startup operations

Freshers with excellent communication, organizational ability and strong technology aptitude may also be considered.

# 17. Reporting Structure

Operations Executive

↓

Operations Manager / Business Head

↓

Founder / Management The role will also work closely with:

- Technology/Development Team
- QA/Testing Team
- Finance
- Marketing
- Healers/Practitioners
- Pandits
- Customers

# 18. Employment Nature

This is a hands-on startup operations role.

The candidate should be prepared to work across both platforms and take responsibility beyond a narrowly defined when required.

The primary objective is

> Ensure that customers can successfully discover, book, pay for and complete services while practitioners/Pandits receive timely operational support.

## Core Mission of the Role Keep Atmann and Your Pandit Ji running smoothly every day.

The Operations Executive will own the operational layer connecting:

Customer → Platform → Payment → Practitioner/Pandit → Service Delivery → Feedback and ensure that problems are identified, communicated and resolved quickly.

Pay: ₹180,000.00 - ₹240,000.00 per year

Work Location: In person

📌 Operations Executive (Indore)
🏢 Atmann App Private
📍 Indore