Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Unified Communication and Collaboration Implementation

Valuable to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise Messaging & Collaboration platforms. Acts as trusted advisors to clients, stakeholders, and executive leadership — designing secure, scalable, and highly available Microsoft 365 collaboration services across hybrid and cloud environments. Roles & Responsibilities:

-Define enterprise M&C; architecture, roadmaps & reference designs

-Lead Exchange Online, Hybrid Exchange, Teams & OneDrive platforms

-Build PowerShell frameworks leverage Power Automate, Graph API & Power BI

-Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management

-Define standards, runbooks, dashboards & ITIL-aligned CSI initiatives

-Trusted advisor support presales, workshops & executive-level briefings Professional & Technical Skills:

-Exchange Online, Exchange On-Prem/Hybrid, Teams, Teams Rooms, OneDrive

-Entra ID, Active Directory, Azure AD Connect,



Conditional Access, MFA, SSO

-Advanced PowerShell, Power Automate, Power BI, Graph API

Windows Server, DNS, DHCP, PKI, TCP/IP, Load Balancing, Authentication

-Transport Rules, Email Security, Collaboration Governance, M365 Licensing

-ITIL v4 — Incident, Problem, Change & Major Incident Management Additional Information:

QUALIFICATIONS

12–18+ years IT infrastructure experience

8+ years in Messaging & Collaboration engineering

Bachelors in CS, IT, Engineering, or related field

Enterprise-scale Microsoft 365 & Exchange Environments

Complex hybrid deployments, global enterprise scale

PREFERRED CERTIFICATIONS

M365 Enterprise Administrator Expert

Messaging Administrator Associate

Azure Admin / Azure Solutions Architect Expert

Power Platform (Power Automate / Power BI), ITIL v4

INNOVATION FOCUS

Microsoft 365 Copilot & AI-powered collaboration

Intelligent meeting experiences & Teams Premium

Teams Phone evolution & advanced Rooms management

Digital Employee Experience (DEX) & self-healing

KEY KPIs

Platform availability & Teams/Exchange reliability

MTTR & reduction in recurring incidents

Automation hours saved & governance compliance

CSAT / Experience Level Agreements (XLAs)

- A 15 years full time education is required.

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru