Department: Operations / Management

Job Type: Full-Time

Experience: 2–4 Years

Location: Plot 86, Sector 5, IMT Manesar, Gurugram, Haryana 122050

Reports To: MD & COO

About the Role

We are looking for a highly organized, proactive, and responsible Operations Associate who will work closely with the Owner and COO to ensure smooth coordination, execution, follow-ups, and day-to-day operational efficiency across the organization.

This role will act as a central point of contact between the management and organisation, ensuring that important tasks, decisions, projects, and priorities are properly communicated, followed up, and executed within timelines.

The ideal candidate should have excellent communication, coordination, follow-up, problem-solving, documentation, and organizational skills, along with the ability to take ownership and work independently.

This is a high-responsibility coordination role that requires someone who can understand management priorities, convert them into actionable tasks, track progress, identify bottlenecks, and keep the Owner and COO updated.

Key Responsibilities

- Management Coordination & POC

Act as the primary Point of Contact (POC) between the management and organisation.

Understand management priorities and ensure they are communicated clearly to the concerned teams.

Coordinate with department heads and team members on tasks assigned by the Owner or COO.

Follow up on important assignments and ensure timely completion.

Maintain visibility of ongoing tasks, projects, deadlines, and pending actions.

Escalate delays, issues, and bottlenecks to the Owner/COO at the appropriate time.

Ensure that important management instructions are properly understood and executed.

Maintain confidentiality of sensitive business and management information.

- Daily Operations Coordination

Monitor day-to-day operational activities across departments.
- Coordinate between teams to ensure smooth workflow and timely execution.
- Identify operational gaps, delays, miscommunication, and recurring issues.
- Follow up with relevant team members to resolve pending matters.




- Ensure cross-functional tasks move forward without unnecessary delays.
- Support the COO in improving operational processes and team coordination.
- Maintain a structured system for tracking important operational activities.

- Task & Follow-Up Management

- Maintain a centralized Task / Action Tracker for management-level and cross-functional assignments.
- Record task owners, deadlines, priorities, and current status.
- Conduct regular follow-ups with responsible team members.
- Ensure pending tasks are not missed or forgotten.
- Provide daily/weekly updates to the Owner and COO.
- Highlight overdue, high-priority, or blocked tasks.
- Ensure decisions made in meetings are converted into actionable tasks and followed through to completion.

- Meetings & Management Support

- Coordinate and schedule meetings involving the Owner, COO, and department heads.
- Prepare meeting agendas whenever required.
- Take meeting notes/MOMs and circulate action points to relevant team.
- Track action items arising from meetings.
- Follow up with respective team until closure.
- Prepare status updates and reports for management meetings.
- Help management stay organized with important meetings, deadlines, reviews, and follow-ups.

Key Responsibilities Toward the Owner & COO The candidate will essentially help the Owner and COO stay on top of the organization.

This includes

- Keeping track of important commitments and deadlines.
- Ensuring management decisions are implemented.
- Following up with teams on management priorities.
- Providing clear status updates.
- Preparing information required for decision-making.
- Highlighting important issues requiring management attention.
- Ensuring no critical task falls through the cracks.




- Coordinating between management and department heads.
- Maintaining confidentiality and professionalism.
- Acting as an extension of management for assigned responsibilities.

Key Performance Indicators (KPIs)

The candidate will be evaluated on:

Timely completion of assigned tasks.

Follow-up efficiency.

Percentage of tasks completed within deadlines.

Accuracy and timeliness of reports.

Cross-department coordination.

Reduction in operational delays.

Closure rate of management action items.

Effectiveness of meeting/action-point tracking.

Responsiveness to management requirements.

Ability to identify and resolve operational issues.

Overall improvement in execution and accountability.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Operations, Management, Commerce, or a related field.
- 2–5 years of experience in operations, management coordination, business operations, executive coordination, project coordination, or a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Strong follow-up and coordination abilities.
- Good command of MS Excel / Google Sheets, PowerPoint, Word, and business communication tools.
- Ability to prepare reports, trackers, presentations, and MOMs.
- Strong attention to detail.
- Ability to handle multiple priorities simultaneously.
- Ability to work with senior management and cross-functional teams.

Preferred Skills

- Experience working directly with the management.
- Solid understanding of business operations.
- Good Excel/Google Sheets skills.
- Experience in preparing SOPs and process documentation.

Salary Bracket: ₹45K – ₹55K per month, depending on experience and expertise.

How to Apply

- Interested candidates can share their CV along with relevant experience/details at [email protected].
- Candidates with prior experience working closely with senior management, founders, CEOs, or COOs will be preferred.
- Candidates between 23-28 years of age will be preferred.

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