Post: Operation Manager (Chennai) Industry: Leading Parcel Service / Logistics Location: Chennai Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

Key Responsibilities: 1.

Operations

Management • Oversee daily operational locations in Chennai.

- Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
- Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
- Coordinate with hubs, branch offices, franchise agents, and ground staff. 2.

Franchise Network

Management • Manage, support, and monitor franchise partners.

- Ensure franchise adherence to operational guidelines and business performance targets.
- Conduct regular meetings, audits, and service quality checks.
- Support franchisee onboarding, training, and performance improvement.
- Team Handling &
- Staff Management • Plan workforce allocation, productivity improvement, and performance monitoring.
- Provide training, motivation, and guidance to ensure operational excellence. 4.

Business

Development &

- Revenue Growth • Identify current business opportunities, partner development, and volume growth.




- Work closely with senior management to achieve monthly and annual revenue targets.
- Implement strategies to improve market share and customer base.
- Travel &
- Field Operations • Conduct field audits, client visits, and franchise reviews.
- MIS, Reporting &
- Compliance • Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

Key Skills Required

- Strong leadership and people management skills • Hands-on experience in logistics/courier/parcel operations • Excellent communication and franchise management abilities • Ability to work under pressure and handle large teams • Strong analytical and problem-solving skills • Target-driven with strong business acumen Qualifications:
- Any Graduate (MBA preferred) • Minimum 5 years of experience in parcel operations required.

Salary: Maximum gross up to 7 LPA If your experience suits our JD,Pl share your updated resume to (phone hidden) Role: Operations Manager Industry Type: Courier / Logistics

📌 Operation Manager (Chennai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Chennai