Details

The Nutanix Support Engineer keeps the platform healthy, available, and performing as workloads land on it. The role covers second- and third-line operational support for the Nutanix estate — cluster health monitoring, incident and problem resolution, VM and storage support, capacity and performance analysis, upgrade execution, and escalation management with Nutanix Support. During migration this role stabilizes newly landed workloads and absorbs the incident volume that follows each wave; in steady state it becomes the operational core of the engagement and the foundation of the managed services model that follows.

Platform Health and Monitoring

- Monitor cluster health across Prism Element and Prism Central — node and disk status, CVM health, resiliency and rebuild state, storage container utilization, and replication factor compliance.
- Run and interpret Nutanix Cluster Check (NCC) health checks on a defined cadence and after every change; triage findings, remediate what is actionable, and track the remainder to closure.
- Own alert response and alert hygiene — tune thresholds, suppress noise, and ensure every alert that reaches an engineer is actionable and mapped to a documented response.
- Maintain integration with the client's monitoring and ITSM tooling so that Nutanix events surface as tickets with correct priority, assignment, and enrichment.

Incident, Problem, and Request Management

- Provide L2/L3 support for Nutanix incidents within agreed response and resolution targets, working within the client's ITIL-aligned incident, problem, and change processes.
- Diagnose and resolve issues spanning compute, storage, and AHV networking —
- VM boot and performance problems, storage latency, CVM services, network connectivity and VLAN issues, and failed or hung operations.
- Drive problem management on recurring incidents: root cause analysis, permanent fix or documented workaround, and knowledge article creation so the next occurrence is resolved at first line.
- Handle service requests —




- VM provisioning and lifecycle, resource changes, snapshot and restore requests, storage container changes, and access or permission changes — within change control.
- Produce incident write-ups and post-incident reviews for major incidents, with clear timelines, contributing factors, and corrective actions.

Upgrades, Maintenance, and Lifecycle

- Plan and execute platform upgrades via Life Cycle Manager (LCM) —
- AOS, AHV, firmware, NCC, Prism Central, Move, and Files — including pre-upgrade checks, compatibility validation against the Nutanix interoperability matrix, and staged rollout.
- Execute node and hardware maintenance: node add/remove, disk replacement, break-fix coordination with the hardware vendor, and protected entry and exit from maintenance mode.
- Validate and periodically test data protection configuration — protection policies, snapshot schedules, replication targets, and DR runbooks — and document test results.
- Maintain the platform change calendar in coordination with the Project Manager so upgrade activity never collides with a migration wave or a business-critical freeze period.

Performance, Capacity, and Vendor Management

- Perform performance analysis using Prism analytics and Collector data — identifying noisy-neighbor workloads, storage hotspots, CPU-ready and memory pressure, and undersized or oversized VMs.
- Produce capacity forecasts and runway reporting as migrated workloads land, flagging when additional nodes or storage must be ordered ahead of consumption.
- Own the relationship with Nutanix Support: raise and drive cases, collect and upload log bundles,



manage Pulse/Insights configuration, and escalate appropriately on severity-1 conditions.
- Maintain the operational runbook library, standard operating procedures, and knowledge base so that support is repeatable and transferable rather than person-dependent.

Job Requirements

Details

Required Technical Skills

Domain

Expected Depth

Nutanix operations

AOS, AHV, Prism Element and Prism Central, NCC, LCM, storage containers, protection policies, Nutanix Files/Volumes/Objects exposure

Troubleshooting

CVM services, cluster resiliency and rebuild, disk and node failure handling, VM performance and boot issues, AHV networking

Guest operating systems

Windows Server and enterprise Linux administration to a support-competent level, including logs, services, disks, and network configuration

Data protection

Snapshots, protection domains/policies, replication, Nutanix Leap or Metro, and integration with the client's backup platform

ITSM and process

ITIL-aligned incident, problem, and change management in ServiceNow or equivalent; on-call and escalation discipline

Scripting (working level)

PowerShell or Python for health checks, bulk queries, and recurring operational reporting

Qualifications And Certifications

- 4+ years in infrastructure operations, managed services, or L2/L3 platform support, including 2+ years supporting production Nutanix clusters.
- Required certification: Nutanix Certified Professional –
- Multicloud Infrastructure (NCP-MCI), current version.
- Preferred: Nutanix Certified Master –
- Multicloud Infrastructure (NCM-MCI), ITIL v4 Foundation, VMware VCP-DCV, or a relevant OS certification.
- Demonstrated experience meeting defined SLAs in a 24x7 or follow-the-sun support model, with willingness to participate in an on-call rotation.
- Healthcare or other regulated environment experience, with an understanding of change freeze periods and clinical-system sensitivity to downtime.

📌 Nutanix Support Engineer (Delhi)
🏢 Stefanini North America and APAC
📍 Delhi