Responsibilities

- Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
- equipment for availability and performance.
- Server monitoring: Track server health, CPU/memory utilization, and
- escalate hardware/software alerts.
- Ticket handling: Follow SOPs for incident logging, categorization, and
- resolution; update tickets with accurate status.
- Escalation management: Escalate unresolved issues to L2/L3 teams per
- defined SLA timelines.
- ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
- and update stakeholders.
- Vendor coordination: Liaise with hardware/software vendors for RMA,
- patching, and support cases.
- SOP compliance: Ensure all actions are aligned with documented SOPs and
- governance standards.

Skills &

Qualifications

- Basic knowledge of network devices (switches, routers, firewalls) and server
- monitoring tools.
- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
- Solid communication skills for ISP/vendor coordination.
- Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.

📌 NOC Monitoring (Chennai)
🏢 Neurealm
📍 Chennai