Dear Aspirants,

We are looking for an experienced " Service Delivery Manager -Network Operations" to lead enterprise network operations and service delivery for global clients.

Location: Delhi NCR / Hyderabad / Bangalore / Pune

Work Mode: Hybrid

Shift: US-Aligned Night Shift

Candidates who can join immediately or within 15 days ONLY should apply.

Candidates with notice periods beyond 15 days will not be considered for this requirement .

Key Responsibilities

- Lead and manage technical NOC / Network Operations teams across distributed/global environments.
- Ensure network services consistently meet defined SLA and KPI objectives .
- Act as a technical escalation point for major/high-severity network incidents.
- Manage Incident, Problem and Change Management processes in an ITIL workplace.
- Participate in client governance and service review meetings as a technical leader.
- Monitor operational performance and drive continuous service improvement.
- Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.
- Coach and mentor junior and senior network engineers.
- Drive quality assurance, process adherence and operational excellence.
- Support client transition,



UAT and service onboarding activities.
- Coordinate with internal teams, vendors and clients for timely issue resolution.
- Drive cost optimization, automation and efficiency initiatives.
- Participate in on-call/escalation rotation when required.

Must-Have Skills

- 8+ years of technical management / leadership experience.
- Minimum 5+ years managing or leading NOC / Network Operations teams .
- Strong experience in ITIL / ITSM-based service delivery .
- Hands-on understanding of enterprise networking environments .
- Strong experience with one or more of: Cisco , Palo Alto ,Fortinet, Meraki etc
- Solid understanding of Incident, Problem and Change Management .
- Experience managing SLA, KPI and service delivery metrics .
- Strong experience in major incident and technical escalation management .
- Excellent people management, coaching and stakeholder management skills.
- Experience working with global/distributed or follow-the-sun teams .
- Strong client-facing communication and escalation management skills.
- Willingness to work in US-aligned night shifts .

📌 Network Operations Manager (Bengaluru)
🏢 VBeyond
📍 Bengaluru