Job Purpose

- Design and implement scalable, cloud-native Unified Communication (UC) and VoIP architectures aligned with enterprise,requirements.
- Architect SIP-based communication systems, WebRTC platforms, and real-time voice/media infrastructure.
- Build and optimize contact center platforms including inbound, outbound, and omnichannel communication systems.
- Develop and enhance dialer capabilities (predictive, progressive, blended, manual) for business use cases.
- Ensure high availability, performance optimization, and fault tolerance across communication platforms.
- Define and enforce security, compliance, and data protection frameworks for voice and digital channels.
- Drive API-first and microservices-based architecture for scalable communication services.
- Collaborate with cross-functional teams (Dev, Infra, Network, Product) for end-to-end delivery and operations.

Duties and Responsibilities

Key Responsibilities

End to end design the Uni-connect solution and managing the Uni-connect development team

Unified Communication VoIP Architecture

- Design and implement SIP, RTP, and WebRTC-based communication systems.
- Architect scalable VoIP platforms using tools like Kamailio, OpenSIPs, Asterisk, and FreeSWITCH.
- Build high-performance media handling using RTPEngine and WebRTC gateways. Contact Center Solutions

- Design and manage omnichannel contact center platforms (voice, chat, bot, IVR).
- Implement inbound and outbound campaign management systems.
- Enable CPaaS-based integrations for voice automation (IVR, ASR, TTS, bots). Dialer Systems

- Develop and optimize predictive, progressive, blended, and manual dialer systems.




- Improve call routing strategies, pacing algorithms, and agent productivity.
- Ensure compliance with DNC, retry logic, and regulatory requirements. Cloud Microservices Architecture

- Design microservices-based architecture using Docker and Kubernetes.
- Build API-first communication platforms with scalable service orchestration.
- Ensure multi-tenant architecture and horizontal scalability. Performance Reliability

- Ensure high availability, fault tolerance, and disaster recovery (DR/BCP).
- Optimize latency, call quality (QoS), and system throughput.
- Monitor and improve system performance using real-time metrics and logs. Security Compliance

- Implement secure SIP signaling, media encryption, and access controls.
- Ensure compliance with telecom and data security regulations.
- Define audit frameworks and secure data handling practices. Collaboration Leadership

- Work with Dev, Infra, Network, and Product teams for seamless delivery.
- Mentor engineering teams on best practices in VoIP and system design.
- Drive architecture governance and technical decision-making.

Key Decisions / Dimensions

- Yes Responsible for key architectural decisions, technology stack selection, and system design approaches.

Major Challenges





- Designing highly scalable and low-latency real-time communication systems.
- Ensuring high availability and fault tolerance in distributed VoIP environments.
- Managing interoperability between multiple vendors and telecom providers.

- Handling large-scale outbound campaigns with compliance constraints.
- Maintaining call quality across diverse network conditions.

Required Qualifications and Experience a)Qualifications

- BE / B.Tech in Computer Science, Electronics, Telecommunications or related field b) Work Experience
- 5+ years of experience in telecom / contact center / unified communications domain c) Core Technical Expertise

- Strong hands-on experience in SIP, RTP, VoIP, and WebRTC technologies
- Experience with Kamailio, OpenSIPs, Asterisk, FreeSWITCH, RTPEngine d) Programming Scripting
- Proficiency in C/C++, Go, Python, Lua, Perl, Shell scripting e) Databases Messaging

- Experience with PostgreSQL, MySQL, MongoDB
- Messaging systems like Kafka, RabbitMQ f) Platforms Tools
- Docker, Kubernetes, Microservices architecture
- FusionPBX, FreePBX, Jitsi, Dialogflow g) Domain Expertise

- Contact Center Platforms (Omnichannel, Campaign Management)
- CPaaS Voice Automation (IVR, Bots, ASR/TTS)
- PBX Unified Communication systems
- WebRTC media infrastructure h) Additional Skills

- Strong understanding of real-time communication architecture
- Experience in multi-tenant and enterprise-scale deployments
- Exposure to Avaya or enterprise UC ecosystems is a plus

- Familiarity with incident management, monitoring, and change management processes

📌 National Lead - IT (Pune)
🏢 Bajaj Finance
📍 Pune