Location: Chennai – Perungudi

Work Mode: Work from Office

Employment Type: Full-time

Salary: ₹30,000–₹40,000 per month(Based on Experience and performance)

About the Role

We are a growing company building and operating multiple businesses across different sectors. Our core business is in cricket and sports, while we are also exploring and launching new ventures across different industries.

As part of our new ventures, we are launching a mobile pet grooming and cleaning business with multiple grooming vehicles that provide convenient doorstep services for dogs.

We are looking for a Mobile Pet Grooming Operations Manager who will take complete responsibility for the day-to-day operations of the business — from receiving bookings and planning vehicle schedules to coordinating groomers, managing customers, ensuring vehicles are operational, and making sure every appointment is completed smoothly.

This is a hands-on operations role for someone who is highly organised, proactive, valuable with people, and comfortable managing a fast-moving field-service business.

Key Responsibilities

1. Bookings & Appointment Management

- Manage all customer enquiries, bookings, rescheduling and cancellations.
- Coordinate daily appointments based on location, vehicle availability and groomer availability.
- Plan efficient routes to minimise travel time and vehicle downtime.
- Maintain the daily and weekly appointment calendar.
- Ensure customers receive timely confirmation and appointment reminders.
- Follow up with customers for repeat bookings and future appointments.

1. Vehicle & Daily Operations Management

- Take complete responsibility for the operations of the two mobile grooming vehicles.
- Prepare daily vehicle schedules and routes.
- Ensure vehicles leave on time and reach appointments as scheduled.
- Monitor vehicle cleanliness, equipment, water, power, grooming supplies and consumables.
- Coordinate servicing, repairs, fuel and other vehicle-related requirements.
- Ensure there is minimal vehicle downtime.

1. Groomer / Staff Coordination

- Allocate groomers to vehicles and appointments.
- Prepare daily staff schedules.
- Monitor attendance, punctuality and productivity.
- Ensure groomers follow proper pet-handling,



grooming and hygiene standards.
- Train and onboard new operational staff where required.
- Handle day-to-day staff issues and escalate serious matters to management.

1. Customer Experience

- Ensure every customer receives a professional and reliable experience.
- Handle customer complaints and service issues.
- Coordinate solutions for delays, cancellations or service-related problems.
- Collect customer feedback and identify recurring issues.
- Maintain strong relationships with repeat customers.
- Ensure customers are informed about the next recommended grooming appointment.

1. Inventory & Consumables

- Maintain adequate stock of shampoos, conditioners, towels, grooming products, cleaning materials and other consumables.
- Monitor daily consumption.
- Maintain minimum stock levels and place purchase requests before supplies run out.
- Prevent unnecessary wastage and stock leakage.
- Maintain basic inventory records.

1. Revenue & Performance Tracking

- Monitor daily bookings and completed appointments.
- Track daily revenue and vehicle-wise revenue.
- Monitor cancellations, no-shows and repeat customers.
- Track vehicle utilisation and groomer productivity.
- Identify opportunities to increase bookings and revenue.
- Ensure maximum utilisation of both vehicles.

1. Quality, Hygiene & Safety

- Ensure grooming vehicles are cleaned and sanitised regularly.
- Ensure grooming equipment is maintained properly.
- Maintain high standards of pet hygiene and handling.
- Ensure all operational safety procedures are followed.
- Immediately report accidents, injuries, equipment failures or serious customer complaints.

Daily Responsibilities The Operations Manager will be expected to:
- Review the day's bookings.
- Allocate appointments between both vehicles.
- Plan routes and schedules.




- Coordinate with groomers.
- Confirm customer appointments.
- Track vehicles throughout the day.
- Resolve operational issues immediately.
- Monitor completed services and collections.
- Check vehicle and equipment readiness for the next day.
- Update management on daily performance.

Weekly Reporting The manager will provide a weekly report covering:
- Total bookings

- Completed appointments
- Cancellations / no-shows

- Revenue

- Revenue per vehicle

- Number of repeat customers

- New customers

- Vehicle utilisation

- Groomer productivity

- Customer complaints

- Inventory/consumable requirements

- Vehicle maintenance requirements

- Key operational issues
- Action plan for the following week

Ideal Candidate We are looking for someone who:
- Has strong organisational and coordination skills.
- Can manage multiple activities simultaneously.
- Is comfortable managing field operations and mobile teams.
- Has excellent communication and customer-handling skills.
- Can use WhatsApp, Google Sheets/Excel and basic business software.
- Is comfortable working with schedules, routes and daily targets.
- Has a problem-solving mindset.
- Is willing to be hands-on rather than purely administrative.
- Has a genuine interest in pets and animal care.

Preferred Background Candidates with experience in any of the following will be preferred:
- Pet grooming / pet care

- Salon or spa operations

- Logistics / fleet operations
- Food delivery / last-mile operations

- Hospitality
- Field-service businesses

- Automotive service operations

- Beauty / wellness businesses
- Customer experience / service operations

Performance incentives can be considered based on:
- Monthly revenue

- Vehicle utilisation

- Customer retention

- Repeat bookings

- Operational efficiency

- Customer satisfaction

Key Success Measure The Operations Manager's primary responsibility is simple: Keep both vehicles fully utilised, ensure appointments happen on time, keep customers happy, keep the team productive, and make sure the business runs smoothly every day.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Mobile Pet Grooming Operations Manager (Perungudi)
🏢 22Yards
📍 Perungudi