MICC Hiring Job Descriptions

Office Location : Begumpet

Hyderabad, Telangana – 500016

Industry Focus: CRO / Clinical Research / Healthcare Operations

Work Mode: Work from Office (Hyderabad)

Shift Coverage: US & Europe Regions

Employment Type: Full-Time

Role: The MICC team will support healthcare communication, patient coordination, and operational activities aligned with global CRO and healthcare support processes.

MICC Agent / Patient Support Executive

Experience: 1–4 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Strong interpersonal and coordination skills
- Work from Office – Hyderabad mandatory

Team Leader – MICC Operations Experience: 5–8 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Strong interpersonal and coordination skills




- Work from Office – Hyderabad mandatory

Quality Reviewer – MICC Experience: 3–6 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Strong interpersonal and coordination skills
- Work from Office – Hyderabad mandatory

Reporting Support Executive – MICC Experience: 2–5 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Strong interpersonal and coordination skills




- Work from Office – Hyderabad mandatory

Project Manager – MICC Operations Experience: 8–12 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Strong interpersonal and coordination skills
- Work from Office – Hyderabad mandatory

Operations Supervisor – MICC Experience: 5–8 Years

Industry Preference: Healthcare / CRO / International Voice Process

- Key Responsibilities:
- Support healthcare communication and coordination activities
- Work closely with internal operational and clinical support teams
- Ensure adherence to SOPs, compliance, and quality standards
- Handle operational reporting, escalations, and documentation
- Support US and Europe healthcare operations processes
- Required Skills:
- Excellent English communication skills
- Experience in healthcare/BPO/CRO operations preferred
- Comfortable working in US/Europe shift coverage
- Robust interpersonal and coordination skills
- Work from Office – Hyderabad mandatory

Common Hiring Requirements
- Excellent spoken and written English communication
- Healthcare/CRO/BPO background preferred
- Immediate joiners preferred
- International voice process exposure preferred
- Strong professional communication and stakeholder management skills

📌 MICC Agents & Experts (Hyderabad)
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📍 Hyderabad