Job Details:

- Job Title: Manager - Complaint Management
- Location: Mumbai - Malad

Role & responsibilities

- Manage customer complaints related to mis-selling, fraud, policy servicing, senior management, Social Media and Ombudsman cases.
- Handle case investigation, fact-finding, root-cause analysis and resolution.
- Manage escalations with Sales and internal stakeholders for timely closure.
- Ensure adherence to TAT, SLA and regulatory requirements.
- Analyze complaint trends and drive process improvements.
- Prepare MIS, management and regulatory reports.
- Mentor the team and support training, quality and process initiatives.

Preferred Candidate Profile

- 5+ years of experience in Complaint/Grievance Management.
- Life Insurance experience preferred.
- Robust exposure to complaint handling, investigation, escalations and resolution.
- Team handling/mentoring and stakeholder management experience preferred.
- Positive communication, analytical and MS Office skills.

Interested candidates may apply by sharing their updated CV at : Email id - [email protected]

Contact No - (phone hidden)

📌 Manager - Complaint Management (Mumbai)
🏢 Bharti AXA Life Insurance
📍 Mumbai