Manager – Communications & Documentation

Location: Bangalore

Reporting To: Director – Brand & Marketing

Experience: 5+ Years

Qualification: Bachelor’s Degree in Communications, English, Journalism, Technical Writing, or a related field

About Craftizen Foundation

Craftizen Foundation is a not-for-profit organization working at the intersection of livelihoods, crafts, inclusion and sustainability. We build livelihood ecosystems that enable people, crafts and communities to thrive, with a growing focus on craft-based tourism, heritage-linked livelihoods, innovation and ecosystem development.

Role Overview

We are looking for a Manager – Communications & Documentation to lead content, communications and documentation initiatives. The role will be responsible for developing compelling content, strengthening Craftizen’s communication across platforms, and ensuring high-quality, well-organized organizational documentation.

Key Responsibilities

Communications & Content

● Develop and implement internal and external communication strategies.

● Plan and execute social media content and campaigns based on current trends.

● Create, edit and publish engaging content for diverse audiences.

● Draft newsletters, press releases, reports, presentations and stakeholder communications.

● Manage social media content, engagement and publishing schedules.

● Coordinate with design teams to develop relevant visual and video content.





● Ensure consistent messaging and brand communication across platforms.

● Liaise with external partners, stakeholders and media.

Documentation

● Create and maintain documentation for internal processes, workflows and best practices.

● Develop and maintain document management systems, templates and procedures.

● Edit and proofread policies, technical documents and organizational content.

● Ensure documents are accurately classified, stored, archived and version-controlled.

● Develop user guides, training manuals, FAQs and other knowledge resources.

● Work closely with internal teams and partners to gather information and ensure clarity.

Candidate Profile

● 5+ years of experience in communications, content, technical writing or a similar role.

● Excellent writing, editing and proofreading skills.

● Strong attention to detail with the ability to manage multiple priorities.

● Proficiency in MS Office, Google Workspace and document management systems.

● Positive understanding of social media platforms and content management systems.

● Ability to simplify complex or technical information for different audiences.

● Strong interpersonal, coordination and stakeholder-management skills.

Preferred: Experience with Canva/Adobe Creative Suite, SEO and content optimization, data visualization/presentation tools, and project management frameworks.

📌 Manager - Communication and Documentation-Bangalore (Bengaluru)
🏢 Craftizen Foundation
📍 Bengaluru