About Craftizen Foundation

Craftizen Foundation is a not-for-profit organisation working at the intersection of livelihoods, crafts, inclusion and sustainability. Our flagship Petalists Livelihood Program is a large-scale craft-based vocational training and livelihood initiative for adults with intellectual disabilities, implemented through a growing network of partner organisations across India. At present, this program has 100+ partner organisations in 11 states and we are set to reach 150 centres by year-end.

Job Title: Manager - Client Servicing & Business Development

Job Summary

We are looking for a proactive and detail-oriented Client Servicing & Business Development Manager to manage the complete customer lifecycle + - from lead generation and inquiry handling to order fulfillment, inventory coordination, and long-term relationship management. The ideal candidate will be comfortable juggling front-end client communication with back-end operational coordination, ensuring a smooth experience for customers at every touchpoint.

Key Responsibilities

1 . Lead Generation & Business Development

· Identify and generate new business leads through calls, emails, referrals, and digital channels

· Conduct market research to identify potential clients and business opportunities

· Reach out to prospective clients and pitch products/services

· Build and maintain a strong sales pipeline

2 . Client Servicing & Inquiry Management

· Respond promptly and professionally to client inquiries via phone, email, and chat

· Understand client requirements and provide accurate product/service information

· Key account management for our regular buyers and long term customers

· Resolve client complaints and escalate complex issues when necessary

· Build long-term relationships with clients to encourage repeat business





· Gather client feedback and share insights with the management team

3 . Order Management & Inventory Coordination

· Process client orders accurately and ensure timely execution

· Coordinate with production teams to track stock availability

· Monitor inventory levels and flag shortages or discrepancies proactively

· Ensure timely dispatch and delivery, coordinating with logistics partners

1. CRM management and reports · Maintain and update CRM systems with accurate client and lead data

· Track follow-ups on quotations, proposals, and pending orders

· Ensure timely follow-up on inquiries to improve conversion rates

· Generate reports on leads, conversions, sales and client interactions

1. Finance & Documentation · Ensure client billing is done on time

· Ensure all order management SOPs and documentation is maintained

· Coordinate with finance team for receivables and payables on a monthly basis

· Ensure smooth communication flow to avoid delays or errors in order processing

· Support cross-functional teams with client-related data and updates

Required Skills & Qualifications

· Bachelor's degree in Business Administration, Marketing, or related field

· 1–4 years of experience in client servicing, sales coordination, and business development

· Proficiency in CRM tools (e.g., Tech for Social Goods) and MS Office/Excel

· Robust communication and interpersonal skills

· Excellent organizational skills with the ability to multitask

· Basic understanding of inventory/order management systems (ERP experience a plus)

· Problem-solving mindset with a customer-first approach

Key Performance Indicators (KPIs)

· Lead-to-conversion ratio

· Order accuracy and turnaround time

· Client satisfaction/retention rate

· CRM data accuracy and follow-up compliance

· Inventory discrepancy resolution time

📌 Manager - Client Servicing & Business Development (Bengaluru)
🏢 Craftizen Foundation
📍 Bengaluru