Major Incident Management

Contract

Hyderabad

Face to face interview (25 Aug)

Must have

- Strong experience in Major Incident Management (P1/P2 incidents) within a 24x7 enterprise support setting.
- Hands-on experience in leading Major Incident bridges, driving service restoration, and coordinating cross-functional technical teams.
- Good understanding of ITIL Incident, Problem, Change, and Service Level Management processes.
- Experience with ServiceNow or other ITSM tools for incident tracking, communications, escalations, and reporting.
- Strong stakeholder management and communication skills, including executive-level updates during critical incidents.
- Proven experience in technical and management escalation handling, vendor coordination, and multi-team collaboration.
- Experience conducting Post Incident Reviews (PIR), Root Cause Analysis (RCA), and driving corrective actions.
- Strong analytical and decision-making skills with the ability to perform under pressure and manage business-critical outages.
- ITIL Foundation / ITIL v4 certification preferred.

📌 Major Incident Management || Contract || Hyderabad || Face to face interview (25 Aug)
🏢 AceStack
📍 Hyderabad