- Managing Incidents and Service Requests raised by Business and IT Team
- Response and resolution as per SLA
- Analyzing the tickets, providing resolution to users
- Performing Root Cause Analysis for recurring issues
- Identifying system bugs and communicating to Epicor for a fix release
- A very good knowledge about Security setup for the user access management
Implementation Skills
- Requirements gathering from IT and Business teams
- Analyzing the requirements and performing Gap analysis
- Development of current requirements
- Experience with iScala Service Connect is a must
- Very good knowledge about iScala reporting tools such as DDF, Crystal, Snap-searches
📌 Functional Developer || Pune Walk-In
🏢 Tata Consultancy Services
📍 Pune
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