We are looking for an experienced Lock Desk Analyst to join our growing mortgage team. This role plays a critical part in managing rate locks, pricing accuracy, and pipeline risk while supporting sales, secondary marketing, and operations. The ideal candidate is detail-oriented, calm under pressure, and comfortable working in a fast-moving market environment.
Key Responsibilities
- Manage daily rate locks, extensions, renegotiations, and relocks
- Ensure lock accuracy and compliance with investor and company guidelines
- Monitor pipeline activity and assist with hedge coverage as needed
- Communicate effectively with Loan Officers, Account Executives, and Operations
- Maintain pricing updates and distribute rate sheets as required
- Support secondary marketing and capital markets initiatives
- Troubleshoot lock issues and resolve pricing discrepancies
- Assist with market updates and lock guidance when requested
Qualifications & Experience
- 2+ years of mortgage lock desk or secondary marketing experience preferred
- Strong understanding of rate locks, extensions, and investor guidelines
- Experience with Encompass LOS (required)
- Familiarity with PPEs and hedge platforms (EPPS, Polly, Optimal Blue, etc.) a plus
- Strong attention to detail and ability to multitask
- Excellent communication and problem-solving skills
- Comfortable working in a deadline-driven environment
Work Environment
- Full-time
- Collaborative team environment with direct impact on production and execution
📌 Lock Desk Analyst (India)
🏢 SoftAge Information Technology
📍 India
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