Job responsibility

- Responsible for proving technical support for VOIP &
- PSTN network.
- Ensuring NW fault and customer complaint resolution.
- Backup of Voice Core Nodes CDRs - Backup of Voice Core Node DB - POI Augmentation - Fault Rectification Hardware - POI Outages Handing - Patch upgrades - R &
- R activities - New product /Equipment testing - ACT Portal CR management - Current POI commissioning - PRI / SIP migrations - Internal RA Audit compliance - Complaint Handling - Support to Service account Manager - BSNL/MTNL payments - ITTN POI co-ordination - Special projects - PV audit/ AMS portal update - PM activities - Support to Infra/TX team - DOT Audits - Internal/External Audits of TTSL

Span of control:

TTL Network Operations

Key Customer

NOC, NW Planning, FO, CSO, SCM, Finance

Necessary

Skills

- Over 10+ years of experience in Voice &
- VAS core domain.




- Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP &
- SMSC - Excellent problem-solving, leadership, and communication skills.
- Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix)..
- Experience with VoIP, SIP Trunking, and other IP-based communication systems.

Qualification

PGDM/B.E./B.Tech (Telecom/Communication/Instrumental)

Overall Work Experience

Over +10 years of experience

Behavioural Attributes

- Positive thinking - Willingness to work in a competitive environment.
- Customer centric - Team player - Good listener

📌 Lead - Voice Core Site (Noida)
🏢 Tata Teleservices
📍 Noida