Job Purpose "This position is open with Bajaj Finance ltd."

Culture Anchor:

- Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them
- Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes

Duties and Responsibilities

- To Ensure SLA Delivery for each process
- To ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service to Sales Numbers
- To ensure all cash management services at the branch are delivered

Required Qualifications and Experience

- Practice Emotional Intelligence - Develops the team, supporting them to do more
- Listens to others, stays calm under pressure, and treats everyone with respect.

Locations BASIC SECTION

- Job Level: GB06
- Job Title: Senior Lead - Operations And Service, Calling COE, Digital Contact Centre - Business Operations & Analytics
- Job Location:
- Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune Corporate Office - Mantri Tier Megapolis

📌 Lead - Operations and Service (India)
🏢 Bajaj FinServ
📍 India