Lead/Manager Workplace Services Location: Chennai, Tamil Nadu Business Unit: Workplace Services

Direct Reports: 1 - Workplace Services Executive (Coimbatore)

Experience: 10+ years

Role Overview

Droidal is seeking an experienced and highly organized Lead/Manager – Workplace Services to oversee end-to-end workplace operations across multiple locations. This role will be responsible for leading and managing all aspects of administration, facilities, procurement, vendor management, transportation, workplace infrastructure, safety, compliance, corporate real estate, office operations, employee services, and business support functions.

The position requires an individual who can operate independently, build strong relationships with internal and external stakeholders, manage multiple priorities simultaneously, and create a workplace environment that supports business growth and employee experience.

The incumbent will be responsible for workplace operations across Chennai and Coimbatore while partnering with global teams and supporting workplace initiatives in India, Dubai, and the United States.

Key Responsibilities

Workplace Operations & Administration

- Lead end-to-end workplace operations across Chennai and Coimbatore.
- Ensure the smooth functioning of all workplace-related activities.
- Develop, implement, and continuously improve workplace policies, procedures, and operational guidelines.
- Establish and maintain standardized administrative processes across locations.
- Ensure business continuity through effective workplace planning and operational management.
- Act as the primary point of contact for all workplace-related matters.
- Maintain a safe, efficient, and employee-centric work environment.

Facilities Management
- Manage end-to-end facilities operations across all locations.
- Oversee hard and soft services, including Electrical systems, HVAC systems, UPS and power backup systems, Internet and telecommunications infrastructure, Plumbing systems, Housekeeping services, Security services, Pantry operations, Pest control services, Waste management and ID/Access Card Management
- Conduct regular facility inspections and workplace audits.
- Develop and monitor preventive maintenance schedules.
- Ensure timely resolution of all facility-related issues.

Procurement & Strategic Sourcing
- Manage the complete procurement lifecycle, including Requirement gathering, Vendor sourcing, Request for quotations (RFQ), Vendor evaluation, Commercial negotiations, Purchase order management, Invoice verification, Delivery coordination and Payment follow-up.
- Identify opportunities for cost optimization while maintaining service quality.
- Ensure timely procurement of assets, equipment, consumables, and workplace-related services.

Vendor Management & Contract Administration
- Identify, evaluate, onboard, and manage external vendors.
- Develop and maintain a strong vendor network.
- Negotiate commercial agreements and service contracts.




- Monitor vendor performance through established service-level agreements (SLAs).
- Conduct periodic vendor reviews and implement corrective actions where necessary.
- Manage annual maintenance contracts (AMCs), service agreements, and vendor renewals.

Corporate Real Estate, Lease & Infrastructure Management
- Lead office expansion, relocation, and workplace transformation projects.
- Identify and evaluate current office spaces.
- Manage relationships with landlords, property owners, brokers, and facility partners.
- Negotiate: Lease agreements, Rental terms, Security deposits, Lock-in periods, Escalation clauses, Common maintenance charges & Exit clauses.
- Ensure effective management of lease renewals and contractual obligations.

New Office Setup & Workspace Planning
- Lead end-to-end office setup projects, including Site evaluation, Space planning, Seating allocation, Furniture planning, IT infrastructure coordination, Network and communication setup, Security systems, Branding and signage
- Coordinate office relocation and workplace transition projects.
- Ensure operational readiness before occupancy.

Safety, Security & Compliance
- Ensure compliance with workplace safety standards and statutory requirements.
- Manage Fire and life safety systems, Emergency evacuation procedures, CCTV systems, Access control systems, Visitor management systems and Incident reporting and investigation.
- Coordinate internal and external audits.
- Support client audits and information security audits.
- Maintain workplace documentation, licenses, certifications, and compliance records.

Transportation & Employee Support Services
- Manage employee transportation and mobility services.
- Coordinate with transportation vendors.
- Monitor transportation-related service levels.
- Handle travel bookings and accommodation arrangements.
- Support leadership and employee travel requirements.

Asset Management & Inventory Control
- Manage the complete lifecycle of company assets.
- Maintain accurate records for IT assets, Furniture, Office equipment and Consumables
- Ensure accurate asset allocation, maintenance, recovery, and disposal.
- Conduct periodic physical audits and inventory reconciliation.

Budgeting & Financial Management
- Prepare and manage annual budgets for workplace services.
- Monitor and control operating and capital expenditures.
- Manage Opex, Capex, Administrative expenses, Vendor payments, Expense tracking, Cost analysis, financial reporting
- Drive cost-control and efficiency initiatives.

Events, Employee Experience & Hospitality
- Plan and execute Leadership meetings, Client visits, Internal events,



Employee engagement activities, Town halls and Off-site programs
- Manage end-to-end event logistics.
- Ensure a professional and seamless workplace experience for employees, visitors, clients, and business partners.

Stakeholder Management & Business Partnership
- Build strong working relationships with internal and external stakeholders.
- Partner closely with HR, Finance, IT, Legal, Operations & Business leaders
- Understand business requirements and translate them into effective workplace solutions.
- Serve as a trusted partner to leadership on workplace-related matters.

Team Leadership & Multi-Location Management
- Lead workplace operations across Chennai and Coimbatore.
- Manage and mentor the Coimbatore-based Workplace Services Executive.
- Establish performance goals and operational KPIs.
- Standardize processes across locations.
- Develop reporting mechanisms and performance dashboards.

Emergency Response & Business Continuity
- Act as the first point of contact during workplace emergencies.
- Develop and implement business continuity plans.
- Manage incidents related to Power failures, Network disruptions, Infrastructure failures, Vendor escalations and Workplace emergencies
- Ensure minimal disruption to business operations.

Required Qualifications
- Bachelor’s degree in business administration, Engineering, Facilities Management, Hotel Management, or a related discipline.
- 10+ years of experience in Workplace services, Administration, Facilities management, Procurement and Corporate services

Preferred Experience
- Experience in the IT, Healthcare, Technology, AI, SaaS, or product industry.
- Experience managing multiple office locations.
- Experience handling office expansion, relocation, and workplace transformation initiatives.
- Experience supporting global workplace operations will be an added advantage.

Key Competencies

Functional Competencies

- Workplace operations
- Facilities management
- Procurement and sourcing
- Vendor management
- Contract management
- Lease administration
- Corporate real estate
- Budget management
- Asset management
- Transportation management
- Safety and compliance
- Audit management
- MIS reporting

Leadership Competencies
- Strong ownership mindset
- Strategic thinking
- Decision-making ability
- Negotiation skills
- Stakeholder management
- Relationship-building skills
- Problem-solving ability
- Crisis management
- Team leadership
- Excellent communication skills

Success in This Role The successful candidate will demonstrate the ability to:
- Independently manage workplace operations across multiple locations.
- Build strong partnerships with internal and external stakeholders.
- Drive operational excellence while maintaining cost efficiency.
- Deliver a seamless workplace experience for employees and business leaders.
- Support workplace initiatives across India and global locations.
- Lead with accountability, ownership, and a service-oriented mindset.

📌 Lead/Manager - Workplace services (Chennai)
🏢 Droidal
📍 Chennai