Role Description
- 4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).
- 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
- CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills.
- Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
- Ability to provide L3 application support and openness to learn new domains and technologies.
- Robust communication, problem-solving, and cross-functional collaboration skills
Skills
Aws Service, Amazon Connect, Contact Flow, CI/CD,
📌 Lead I - Software Engineering - Amazon Connect + AI (Noida)
🏢 UST
📍 Noida