? Hiring: MarTech Business Analyst Lead

? Location: Mumbai – Onsite

? Experience: 10+ Years

? Joining: Immediate Joiner Only

? Working: 5 Days a Week

? Employment Type: Full-Time

Role Overview

We are looking for an experienced MarTech Business Analyst Lead with 10+ years of experience in Business Analysis, MarTech, CRM, Customer Experience, or Digital Transformation.

The ideal candidate will have strong functional expertise in Adobe Experience Cloud, particularly Adobe Experience Platform (AEP), along with experience in AJO, Adobe Campaign, CJA, and/or AEM Assets.

The role involves leading business discovery, requirements gathering, customer journey analysis, process definition, stakeholder workshops, and translating business requirements into implementation-ready functional specifications.

Mandatory Skills

- 10+ years of experience in Business Analysis, Consulting, MarTech, CRM, Customer Experience, or Digital Transformation.
- Strong enterprise MarTech / Customer Experience implementation experience.
- Robust functional knowledge of Adobe Experience Platform (AEP).
- Experience with at least two of the following:
- Adobe Journey Optimizer (AJO)
- Adobe Campaign
- Customer Journey Analytics (CJA)
- AEM Assets / DAM
- Strong understanding of customer data, identity, profiles, segmentation, and audience activation.




- Experience with customer journey orchestration, campaign management, and personalization.
- Functional understanding of APIs, events, batch interfaces, and data mapping.
- Strong experience preparing BRD, FRD, user stories, acceptance criteria, process flows, and functional specifications.
- Experience with Jira, Confluence, or equivalent Agile tools.
- Strong discovery, assessment, gap analysis, and target-state definition experience.
- Understanding of data privacy, consent, governance, and data quality.

Leadership & Consulting Skills

- Excellent client-facing and workshop facilitation skills.
- Strong stakeholder management and communication abilities.
- Ability to translate business objectives into practical MarTech solutions.
- Strong analytical and problem-solving skills.
- Ability to manage ambiguity, dependencies, priorities, and scope.
- Experience mentoring BA teams.
- Strong Agile/Scrum/SAFe delivery experience.

Preferred Certifications
- Adobe Experience Platform / AJO / CJA / Adobe Campaign certification.
- CBAP / PMI-PBA or equivalent BA certification.
- Agile / Scrum / SAFe certification.

? Interested candidates can reach out via DM or share their updated resume at [email protected]. Immediate joiners are preferred.

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