L&D; – Dialysis Training & Clinical Quality

Company: Lord's Renal (A Unit of Lord's Mark Industries Ltd.)

Location: Bengaluru, India

Function: Medical Affairs & Clinical Quality

Reporting To: Lead – Medical Affairs & Quality

Employment Type: Full-time

About the Role The L&D; – Dialysis Training & Clinical Quality role is responsible for leading technician training, competency development, clinical process standardization, quality improvement, and digital adoption across the Lord's Renal dialysis network.

The role will work closely with dialysis operations, Medical Affairs, Clinical Quality, and center teams to strengthen technician competency, ensure standardized clinical practices, improve quality outcomes, and support consistent patient-care standards across centers.

Key Responsibilities

1. Dialysis Technician Training & Development

- - Design and deliver induction training programs for newly joined dialysis technicians.

- - Conduct regular refresher and skill-based training programs.

- - Identify training needs based on audits, competency assessments, incidents, and operational requirements.

- - Develop structured training calendars and learning programs for dialysis technicians.

- - Provide in office coaching and mentoring to dialysis teams.

- - Monitor training effectiveness and implement corrective actions where required.

1. Competency Assessment & Certification

- - Develop competency assessment frameworks for dialysis technicians.

- - Conduct practical and theoretical competency assessments.

- - Establish certification and recertification programs based on defined clinical competencies.

- - Maintain competency records and certification status of technicians.

- - Identify skill gaps and recommend targeted training interventions.

1. Clinical Process & SOP Standardization

- - Support development, review, and standardization of dialysis SOPs and clinical workflows.

- - Ensure technicians follow approved dialysis procedures and clinical protocols.

- - Monitor adherence to standardized practices across centers.

- - Identify variations in clinical practices and recommend corrective measures.

- - Support continuous improvement of dialysis processes based on quality findings and operational feedback.

1. Quality Audits & CAPA

- - Conduct clinical and operational quality audits across dialysis centers.

- - Monitor compliance with dialysis quality standards and defined SOPs.

- - Identify gaps, non-conformities, and areas requiring improvement.

- - Support development and implementation of Corrective and Preventive Actions (CAPA).





- - Track CAPA implementation and closure within defined timelines.

- - Prepare audit reports and communicate findings to relevant stakeholders.

1. Infection Control & Patient Safety

- - Support implementation of infection prevention and control practices across dialysis centers.

- - Monitor compliance with infection-control protocols, including hand hygiene, disinfection, PPE, waste management, and dialysis-area practices.

- - Identify infection-control gaps and coordinate corrective actions.

- - Promote patient safety and quality-focused practices among dialysis teams.

1. RenalOS & Digital Adoption

- - Train dialysis technicians and clinical staff on RenalOS and related digital workflows.

- - Support adoption of digital documentation, monitoring, alerts, and reporting processes.

- - Identify user challenges and provide practical guidance.

- - Monitor digital adoption across centers and escalate recurring issues.

- - Work with Product, Technology, and Operations teams to improve user adoption and workflow integration.

1. New Center Commissioning & Onboarding

- - Support clinical readiness activities for new dialysis centers.

- - Participate in technician onboarding and orientation.

- - Conduct pre-opening and post-opening training as required.

- - Ensure technicians understand applicable SOPs, clinical protocols, quality requirements, and digital systems before independent operations.

- - Support competency verification before deployment.

1. Training Content & Documentation

- - Develop and update dialysis training manuals, SOPs, presentations, competency checklists, and assessment tools.

- - Maintain training attendance, competency, certification, and refresher-training records.

- - Develop practical learning resources for technicians and center teams.

- - Ensure training documentation is maintained for quality and accreditation requirements.

1. Accreditation & Regulatory Compliance

- - Support NABH and other applicable accreditation and regulatory requirements.

- - Maintain evidence related to training, competency, clinical quality, and SOP compliance.

- - Participate in accreditation assessments, internal audits, and external inspections as required.





- - Ensure training and quality practices remain aligned with applicable standards and organizational policies.

Key Performance Indicators (KPIs)

- Technician competency assessment scores

- Training completion rates

- Refresher training compliance
- Technician certification and recertification status

- SOP compliance

- Clinical audit performance
- Infection-control compliance

- CAPA closure timelines
- New-center technician readiness
- RenalOS adoption and digital workflow compliance
- Training effectiveness and feedback scores
- Reduction in recurring quality and competency gaps

Educational Qualification

- Diploma or B.Sc. in Dialysis Technology, Renal Dialysis Technology, or Allied Health Sciences.
- Relevant dialysis certification is preferred.
- Training, clinical education, quality management, infection control, or healthcare quality certifications will be an added advantage.

Experience

- 10–15 years of overall experience in dialysis services.
- Minimum 3 years of experience in dialysis technician training, competency development, clinical education, or a similar role.
- Experience in dialysis quality management, infection control, clinical audits, or patient safety is preferred.
- Experience working across multi-center dialysis operations is highly preferred.
- Experience in developing training programs, SOPs, competency frameworks, and assessment tools.
- Comfortable working with healthcare technology, digital platforms, and clinical information systems.

Key Competencies

- Strong dialysis clinical knowledge and practical expertise.
- Excellent training and facilitation skills.
- Strong communication and interpersonal skills.
- Ability to coach and mentor dialysis technicians effectively.
- Strong understanding of quality and patient-safety principles.
- Good audit, documentation, and analytical skills.
- Ability to identify clinical gaps and implement practical improvement measures.
- Strong coordination and stakeholder-management skills.
- Comfortable with field travel across dialysis centers.
- Ability to work independently while collaborating with Medical Affairs, Quality, Operations, and center leadership teams.

Role Impact This role will play a critical part in building a highly competent dialysis workforce and ensuring consistent clinical quality across the Lord's Renal network. By strengthening technician capabilities, standardizing clinical practices, driving quality improvement, and enabling digital adoption, the role will directly contribute to safer, more consistent, and higher-quality dialysis care across all centers.

Pay: ₹237,675.44 - ₹512,669.19 per year

Work Location: In person

📌 L&D Dialysis Training & Clinical Quality (Bengaluru)
🏢 Lord's Renalyx
📍 Bengaluru