- Excellent English communication skills – written and spoken
- Experience in client management (handing client queries over email and voice)
- Achieve team productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Aid in training of others, as needed
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist current hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Staffing allocation, work distribution, compliance and/or operations goals.
📌 LAM - Claims (Pune)
🏢 EXL
📍 Pune