Job Title: QA & Project Support Analyst (System Monitoring)

Department: Quality Assurance / Project Support

Reports To: Project Manager / QA Lead

Location: Remote

Employment Type: Full-time

Exp: 1-2 Years

Role Summary

We are seeking a detail-oriented QA & Project Support Analyst to monitor system health across our client base, validate data integrity, and support the smooth delivery of ongoing projects. The role combines quality assurance, proactive monitoring, and strong client communication. The ideal candidate is comfortable writing database queries, spotting anomalies against historical trends, testing ongoing work, and leveraging AI tools to work more efficiently.

Key Responsibilities

- Monitor system health on a client-by-client basis, ensuring each client environment is stable, performant, and functioning as expected.
- Write and run database queries to investigate system behaviour, extract data, and diagnose issues.
- Validate data accuracy and integrity by comparing current outputs against historical data and expected patterns.
- Track, log, and monitor client-reported issues, ensuring they are triaged, followed up on, and resolved in a timely manner.
- Perform quality assurance and testing of ongoing work and recent deliverables before they reach clients.
- Apply AI prompting to accelerate analysis, testing, documentation, and issue investigation.
- Provide project support and coordination, keeping tasks, timelines,



and stakeholders aligned.
- Communicate clearly with clients and internal teams, translating technical findings into concise, actionable updates.

Required Skills & Experience

- Working knowledge of databases and the ability to write and interpret SQL / DB queries.
- Experience in quality assurance and testing of software or data-driven deliverables.
- Strong analytical skills, with the ability to validate data against historical trends and flag anomalies.
- Familiarity with system health monitoring and issue-tracking practices.
- Proficiency in AI prompting — skilled at using AI tools and writing effective prompts to speed up analysis, testing, and documentation.
- Excellent written and verbal communication skills for client-facing interaction.
- Good organisational and project-support abilities, with attention to detail and follow-through.

Preferred (Nice to Have)

- Exposure to monitoring or observability tools and dashboards.
- Prior experience in a client-facing support or delivery role.
- Basic scripting or automation skills for repetitive checks.

What Success Looks Like

- In this role, success means client systems stay healthy and issues are caught early, data is trusted because it is regularly validated, deliverables are tested and reliable before release, and clients feel well-informed through clear, timely communication.

📌 Engineer-QA & Project Support Analyst (Delhi)
🏢 Tekonika Technologies
📍 Delhi