KYC Team Lead – Demat & Trading Account Activation

& Valuable knowledge of DP oprations.

Responsible for leading the KYC and account activation team responsible for processing and activating Demat and Trading accounts. The role involves ensuring accurate KYC verification, timely account activation, regulatory compliance, and effective coordination with internal teams.

Key Responsibilities

Lead and manage the KYC/Account Activation team and monitor daily productivity and quality.

Oversee KYC verification and activation of Demat and Trading accounts.

Ensure customer documents and KYC details are complete, accurate, and compliant with applicable regulatory requirements.

Review and resolve KYC discrepancies, document deficiencies, and account activation exceptions.

Monitor account opening and activation TAT.

Coordinate with Sales, Operations, Compliance, Risk, and Technology teams for issue resolution.

Handle escalations related to KYC, account opening, and activation.

Conduct quality checks and identify recurring errors or process gaps.

Prepare MIS and daily/weekly performance reports covering volumes, TAT, rejection rates, and pending cases.

Train team members on KYC processes, documentation requirements, internal policies, and process updates.

Ensure adherence to applicable KYC/AML, regulatory, and internal compliance guidelines.

Drive process improvements and automation opportunities to improve activation efficiency and customer experience.

Key Skills

Strong knowledge of KYC, Demat and Trading account opening/activation processes.





Team handling and people-management skills.

Good understanding of compliance and documentation requirements.

Strong analytical and problem-solving ability.

Excellent communication and stakeholder-management skills.

Experience with KYC account-opening systems and MS Excel.

Ability to manage high-volume operations while maintaining accuracy and TAT.

Preferred Experience

8-10 years of experience in KYC, brokerage operations, capital markets, banking, or financial services.

Prior experience managing a KRA, Modifications, KYC account-opening team is preferred.

Exposure to Demat/Trading account activation and exception handling is an advantage.

Depository Participant (DP) Operations –

Responsible for managing day-to-day Depository Participant (DP) Operations, ensuring accurate and timely processing of demat account-related activities, transaction updates, documentation, and client requests in accordance with internal processes and regulatory requirements.

Key Responsibilities

DRF Verification: Verify Dematerialisation Request Forms (DRF), supporting documents, and securities details for accuracy and completeness before processing.

Daily Transaction & Holding Updates:



Update and verify daily transactions and holdings in the back-office system, ensuring accurate reflection of client securities and transaction records.

DIS Booklet Issuance: Process and issue Delivery Instruction Slip (DIS) booklets to clients after completing the required verification and authorization checks.

Account Closure & Transfer-cum-Closure: Process demat account closure requests and Transfer-cum-Closure instructions, ensuring proper documentation, verification, and timely completion.

CDAS Batch Uploading: Prepare and upload batches in CDAS for:

Account Opening

Account Modification

Common Transactions

Account Closure

Client Query Management: Attend to and resolve client queries related to demat accounts, transactions, holdings, account opening/modification, DIS booklets, closures, and other DP-related services.

Ensure all DP-related requests are processed accurately within defined TAT/SLA.

Coordinate with internal teams for resolution of operational issues and exceptions.

Good understanding of Depository/DP Operations and demat account processes.

Hands-on experience in DRF processing, account closure, transfer-cum-closure, DIS issuance, and transaction processing.

Working knowledge of CDAS and back-office systems.

Good knowledge of MS Excel and operational reporting.

Strong attention to detail and accuracy.

Good communication and client-handling skills.

Ability to manage multiple activities and meet daily TAT/SLA requirements.

📌 KYC Manager (Mumbai)
🏢 YES SECURITIES
📍 Mumbai