— Key Account Manager (KAM)PositionKey Account Manager – SaaS / AI Automation

Department: Sales / Customer Success

Location: Noida Sector-63

Employment Type: Full-Time

Experience: 1–3 years

Reporting to: Founder / Head of Sales

About ProzentProzent is an AI-powered business automation platform designed to help SMBs and MSMEs automate their everyday business processes using AI, WhatsApp, and intelligent workflows.

Prozent helps businesses automate customer communication, follow-ups, lead management, internal processes, and repetitive operational tasks—allowing teams to save time, improve productivity, and focus on growth.

We are looking for a Key Account Manager (KAM) who can build strong relationships with our customers and ensure they achieve maximum value from Prozent.

Role SummaryAs a Key Account Manager, you will be responsible for managing and growing Prozent's key customer accounts.

You will act as the primary relationship owner for customers, understand their business requirements, ensure successful adoption of Prozent, identify additional automation opportunities, and drive renewals and account expansion.

The ideal candidate should be comfortable speaking with business owners, CXOs, department heads, and operational teams.

Key Responsibilities1.

Account

Management

- Manage a portfolio of key Prozent customers.
- Build strong relationships with business owners and decision-makers.
- Understand each customer's business model, processes, and challenges.
- Conduct regular account reviews and check-ins.
- Become the customer's trusted advisor for automation.

2.

Customer

Adoption

- Ensure customers are actively using Prozent.
- Identify underutilized features and automation opportunities.
- Help customers discover additional use cases.
- Conduct product demonstrations and training when required.
- Monitor customer engagement and usage.

3.

Business





Process & Automation Consulting A major part of the role will be understanding where AI and automation can create value.

For example

Lead comes in → WhatsApp conversation → Lead qualification → CRM update → Sales notification → Follow-up → Conversion

You should be able to identify these opportunities and recommend how Prozent can automate them.

4. Upselling & Cross-SellingIdentify opportunities to expand existing accounts through:

- Additional users
- Additional WhatsApp numbers
- Additional automation workflows
- AI agents
- Marketing automation
- Sales automation
- Customer support automation
- Operations automation
- Finance-related workflows
- HR automation

The objective is to increase customer lifetime value (CLV) while delivering genuine business value. 5. Renewals & Retention

- Own the renewal process for assigned accounts.
- Identify customers at risk of churn.
- Develop account-specific retention strategies.
- Demonstrate the ROI customers are receiving from Prozent.
- Maintain robust relationships before renewal discussions.

6.

Customer

Feedback

- Collect customer feedback regularly.
- Understand feature requirements and pain points.
- Share insights with Product and Engineering teams.
- Help prioritize customer-driven improvements.

7. CRM & ReportingMaintain accurate information in the CRM, including:

- Account details
- Decision-makers
- Customer requirements
- Product usage
- Open issues
- Renewal dates
- Upsell opportunities




- Account health
- Meeting notes

Key KPIsThe KAM should be measured primarily on customer value and revenue, not simply the number of calls made.

KPI Objective

Customer Retention

Maintain long-term accounts

Renewal Rate

Maximize subscription renewals

Net Revenue Retention

Grow existing revenue

Expansion Revenue

Upsell/cross-sell existing customers

Customer Adoption

Increase platform usage

Customer Health Score

Maintain healthy accounts

Churn Rate

Minimize customer losses

CSAT

Maintain customer satisfaction

Account Revenue

Grow assigned portfolio

Ideal Candidate ProfileWe are looking for someone who is:

- Highly customer-focused
- Comfortable speaking with business owners and decision-makers
- Commercially minded
- Good at understanding business processes
- Strong in communication and presentation
- Proactive rather than reactive
- Comfortable working with technology
- Target-oriented
- Good at identifying business opportunities
- Strong at relationship building

Required SkillsMust Have

- 1–3 years of experience in B2B SaaS, Account Management, Customer Success, or Business Development
- Strong verbal and written communication
- Experience managing customer accounts
- Strong negotiation skills
- Good presentation skills
- CRM experience
- Ability to understand customer business requirements
- Ability to manage multiple accounts simultaneously

Good to HaveExperience with:

- SaaS products
- CRM
- WhatsApp Business
- AI tools
- Workflow automation
- Marketing automation
- ERP
- Customer support software
- API/integration concepts

Technical coding skills are not mandatory.

EducationBachelor's degree in

- Business Administration
- Marketing
- Management
- Technology
- Commerce
- Or any relevant discipline

MBA is an advantage but not mandatory.

📌 Key Account Sales Specialist (Noida)
🏢 Prozent AI
📍 Noida