- Manage and monitor the entire IT support team.
- Handle desktop, laptop, printer, hardware and networking related issues.
- Provide in-house technical support to employees and resolve day-to-day IT problems.
- Troubleshoot hardware, software, LAN/Wi-Fi, printer and system-related issues.
- Monitor IT infrastructure and ensure smooth functioning of all systems.
- Guide and supervise team members in resolving technical issues.
- Maintain records of IT assets, systems, hardware and peripherals.
- Coordinate hardware installation, maintenance and troubleshooting.
- Ensure timely resolution of employee IT complaints and technical issues.
- Monitor system security, backups and basic network performance.
- Coordinate with external vendors/service providers whenever required.
- Ensure minimum downtime and smooth day-to-day IT operations.
- No regular outside/field work required; the role is primarily in-house.

This job is provided by Shine.com

📌 It Support Manager (Kolkata)
🏢 Success Stories-HR Solutions
📍 Kolkata