Company Description cle2tech is an IT services company headquartered in Cuddalore, Tamil Nadu, India. The organization focuses on providing technology support and solutions to local businesses and individuals, helping them maintain reliable and secure IT environments. cle2tech values practical problem-solving, responsive customer service, and hands-on technical expertise. Team members work closely with clients to address day-to-day technology challenges and improve system performance.

The company offers opportunities to grow technical skills while contributing to a collaborative, service-oriented setting.

Role Description This full-time IT Support Technician role is an on-site position based in Puducherry. The technician will provide front-line technical support for desktop computers, laptops, and peripherals, including diagnosing and resolving hardware and software issues. Day-to-day responsibilities include troubleshooting system errors, supporting printers, performing computer repairs, installing and configuring operating systems and applications, and ensuring devices are secure and up to date.

The role involves responding to support requests, documenting issues and resolutions, and communicating clearly with users to explain solutions and best practices.



The technician will also assist with basic network connectivity checks and coordinate with senior technicians or vendors when needed.

Qualifications

- Solid technical support skills, including user assistance, issue diagnosis, and ticket/documentation handling
- Hands-on experience with desktop computers, laptops, and common operating systems (Windows and/or macOS)
- Proficiency in troubleshooting hardware and software problems, including system performance and connectivity issues
- Practical printer support skills, including setup, configuration, and resolving printing errors
- Computer repair capabilities, such as component replacement, basic hardware upgrades, and preventive maintenance
- Good communication skills, with the ability to explain technical issues in transparent, accessible language
- Ability to work on-site, manage multiple tasks, and prioritize support requests effectively
- Relevant technical certification (e.g., CompTIA A+, hardware or desktop support certification) or equivalent hands-on experience
- Familiarity with basic networking concepts (LAN, Wi-Fi, IP configuration) is an advantage
- Previous experience in an IT helpdesk or field support role is beneficial

📌 IT Support Technician (Puducherry)
🏢 Sri Manakula Vinayagar Medical College and Hospital
📍 Puducherry