We are looking for IT Service Desk / L1 Support professionals with robust troubleshooting and customer service skills to join a Global IT Service Desk (GISD) team supporting global users.

? Role: IT Service Desk Analyst – L1 Support

? Experience: 2–3 Years

? Location: Noida / Pune

? Work Model: 24x7 Support | Rotational Shifts

? Joining: Immediate Joiners Only

? Key Skills Required

- Microsoft Windows troubleshooting
- Microsoft Office & Outlook
- Exchange Email Services
- VPN & Remote Access
- Active Directory
- Incident & Request Management
- ServiceNow ITSM
- Basic Networking – TCP/IP, DHCP, DNS, LAN/WAN
- Excellent communication and customer service skills

? Key Responsibilities
- Provide L1 IT support via phone, chat, tickets, and walk-up support




- Troubleshoot laptops, desktops, operating systems, and business applications
- Handle account, password, and access-related issues
- Document incidents, troubleshooting steps, and resolutions
- Escalate complex issues to appropriate support teams
- Ensure timely follow-up and excellent customer experience

? Qualification: Bachelor’s Degree / Diploma in IT, Computer Science, Electronics, or a related field.

? Interested candidates who are immediate joiners can share their updated CV or reach out to me.

📌 IT Service Desk Analsyt- (Noida)
🏢 Andor Tech
📍 Noida