Role: IT Service & Support Analyst

Location - Hyderabad WFO

Work Timings: 2pm to 11pm

Role Overview

We are looking for a Service & Support qualified with strong analytical and communication skills to support enterprise applications, access provisioning, and day-to-day service operations.

Key Responsibilities

- Handle service and support activities for enterprise applications.
- Manage and support access provisioning and related requests.
- Perform basic SQL queries and database-related activities.
- Use Excel formulas for reporting, analysis, and operational activities.
- Communicate effectively with users and stakeholders to resolve issues and requests.
- Support process improvements and automation initiatives.

Required Skills

- Basic knowledge of SQL and databases.
- Strong proficiency in Excel formulas.
- Good verbal and written communication skills.
- Strong understanding of service and support processes.
- Knowledge of access provisioning and enterprise applications.
- VBA macros and Excel automation knowledge is an added advantage.

📌 IT Service & Support Analyst (Hyderabad)
🏢 Genpact
📍 Hyderabad