IT Infrastructure & Support Engineer (Immediate Joiner)

? Location: Noida, India

? Employment Type: Full-Time

? Work Schedule: Monday to Friday (5-Day Work Week)

About the Role

We are a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, cybersecurity, and end-user support services to a diverse portfolio of clients. We are seeking a highly skilled and customer-focused Senior IT Infrastructure & Support Engineer with 2 to 5 years of experience supporting multiple client environments.

This is a client-facing role requiring strong technical expertise across Microsoft environments, networking, systems administration, cybersecurity, and remote support. The ideal candidate should possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage and resolve technical issues efficiently while delivering exceptional customer service.

Key Responsibilities

- Provide advanced technical support to end-users and client environments across multiple accounts.
- Deliver remote support for desktops, laptops, servers, networks, Wi-Fi, printers, mobile devices, and business applications.
- Perform system deployments, upgrades, migrations, and configuration changes.
- Troubleshoot and resolve issues related to operating systems, networking, Microsoft 365, servers, and cloud-based services.
- Investigate root causes of recurring issues and implement long-term solutions to improve system reliability and performance.
- Support the administration and maintenance of client infrastructure, including servers, workstations, networking equipment, and cloud services.
- Deploy, manage,



and monitor systems using RMM and monitoring platforms.
- Implement cybersecurity best practices including endpoint protection, MFA, backup management, patch management, vulnerability remediation, and incident response.
- Assist in infrastructure assessments and provide recommendations for system improvements, performance optimization, and security enhancements.
- Maintain accurate technical documentation, network diagrams, asset inventories, standard operating procedures, and knowledge base articles.
- Collaborate with internal teams and clients to ensure timely resolution of support requests and project deliverables.

Required Skills & Experience

- 2 - 5 years of experience in an MSP, IT services, or multi-client support environment.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, NAT, VPNs, routing, switching, RDP, and Wi-Fi troubleshooting.
- Experience managing Windows Server environments including Active Directory, Group Policy, File & Print Services, Certificates, and Virtualization platforms.
- Hands-on experience supporting desktops, laptops, tablets, printers, scanners, and mobile devices.
- Strong knowledge of Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), MFA,



and Modern Workplace technologies.
- Experience with backup, disaster recovery, and business continuity solutions.
- Proficiency in user account administration, email management, and access control.
- Experience working with Ticketing/PSA platforms and IT service management processes.
- Experience using RMM tools for monitoring, patching, automation, and proactive maintenance.
- Working knowledge of cybersecurity technologies and best practices for endpoint, user, and data protection.
- Excellent troubleshooting, documentation, communication, and customer service skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.

Good-to-Have

- SkillsExperience with the Kaseya ecosystem and related technologies, including:Kaseya Autotask (PSA / Ticketing)
- IT Glue (Documentation Management)
- Datto RMM
- Kaseya Cybersecurity Solutions
- Endpoint Detection & Response (EDR/MDR)
- Email Security Solutions
- Security Awareness Platforms

Additional certifications such as Microsoft, CompTIA, Cisco, or cybersecurity certifications will be an advantage. Why Join Us?

- 5-day work week
- Exposure to international clients and diverse technology environments
- Opportunity to work across cloud, infrastructure, networking, and cybersecurity domains
- Collaborative and growth-focused work culture
- Career advancement opportunities within a rapid-growing MSP

If you are passionate about technology, client success, and solving complex IT challenges, we'd love to hear from you. Send your resume at [email protected]

📌 IT Infrastructure & Support Engineer (Immediate Joiner) (Noida)
🏢 Ecliptic Insight Ventures
📍 Noida