Role & responsibilities

Role Overview

Our client is seeking an accomplished and strategic Head of IT to lead the organisations technology function in India. The role will be responsible for developing and executing the IT strategy, driving enterprise-wide digital transformation, and ensuring that technology supports business growth, operational efficiency, customer experience, and long-term competitiveness.

The successful candidate will provide strong leadership across IT operations, enterprise applications, infrastructure, cybersecurity, data, and business systems. The role requires extensive experience in managing and enhancing SAP and Salesforce environments, along with the ability to partner effectively with business stakeholders and senior leadership.

Key Responsibilities

IT Strategy and Leadership

- Develop and implement a comprehensive IT strategy aligned with the organisations business objectives and growth plans.
- Establish a technology roadmap covering enterprise applications, infrastructure, cybersecurity, data, automation, and digital platforms.
- Act as a strategic technology partner to the executive leadership team and business functions.
- Lead IT governance, budgeting, resource planning, vendor management, and technology investment decisions.
- Define and monitor IT performance metrics, service standards, risk controls, and continuous-improvement initiatives.
- Build, mentor, and lead a high-performing IT team with a culture of accountability, innovation, and service excellence.

Digital Transformation

- Lead enterprise-wide digital transformation initiatives across business, manufacturing, supply chain, sales, customer service, finance, and support functions.
- Identify opportunities to leverage automation, analytics, cloud technologies, artificial intelligence, and integrated digital platforms.
- Drive process optimisation, digital adoption, and change management across the organisation.
- Develop business cases for technology investments and track benefits realisation.
- Ensure that digital initiatives are scalable, secure, user-friendly, and aligned with organisational priorities.

SAP and Enterprise Applications

- Own the strategic direction, performance, and continuous improvement of the organisations SAP ecosystem.




- Lead SAP implementation, optimisation, integration, upgrades, support, and transformation initiatives.
- Ensure effective alignment of SAP capabilities with business processes across finance, procurement, supply chain, manufacturing, sales, inventory, and related functions.
- Establish appropriate application governance, master-data standards, integration controls, and support models.
- Work closely with internal teams, implementation partners, and business process owners to maximise SAP adoption and value.

Salesforce and Customer Platforms

- Lead the strategy, governance, adoption, and enhancement of Salesforce across sales, customer relationship management, service, and related commercial processes.
- Ensure Salesforce is effectively integrated with SAP and other enterprise applications.
- Drive improvements in customer data quality, sales visibility, pipeline management, customer engagement, and reporting.
- Manage Salesforce roadmap prioritisation, releases, user adoption, and platform performance.
- Ensure alignment between Salesforce capabilities and commercial, customer experience, and business-growth objectives.

IT Operations, Infrastructure and Security

- Ensure reliable, secure, and efficient delivery of IT infrastructure, networks, applications, end-user services, and workplace technology.
- Establish robust IT service management, incident management, problem management, and business continuity processes.
- Strengthen cybersecurity, information security, data privacy, access management, vulnerability management, and disaster recovery practices.
- Ensure compliance with applicable legal, regulatory, audit, and corporate governance requirements.
- Manage technology vendors, service providers, contracts, service-level agreements, and third-party risk.

Stakeholder and Vendor Management





- Collaborate with business leaders to understand operational requirements and translate them into practical technology solutions.
- Develop strong relationships with internal stakeholders, technology partners, consultants, and service providers.
- Manage major technology projects from assessment and planning through implementation, adoption, and post-implementation review.
- Communicate technology priorities, risks, progress, and business impact clearly to senior leadership.

Preferred candidate profile

- Experience in manufacturing, building materials, engineering, industrial, retail, or other operationally complex environments.
- Experience supporting organisations with multiple business units, sites, plants, branches, or geographically distributed operations.
- Exposure to SAP and Salesforce integration in a business-transformation environment.
- Experience with ERP modernisation, CRM transformation, analytics, automation, and cloud adoption.
- Professional certifications such as CIO, CISM, CISSP, ITIL, PMP, TOGAF, SAP, or Salesforce certifications would be beneficial.

Key Competencies

- Strategic thinking and business orientation.
- Strong understanding of digital transformation and technology-enabled growth.
- Deep knowledge of SAP and Salesforce platforms.
- Enterprise application and systems-integration leadership.
- Change management and stakeholder engagement.
- Commercial acumen and financial management.
- Cybersecurity, risk, and governance awareness.
- Strong communication, negotiation, and influencing skills.
- Team leadership and talent development.
- Ability to balance strategic priorities with operational execution.

Success Measures

- Effective implementation and execution of the organisations IT strategy.
- Successful delivery of digital transformation initiatives and measurable business advantages.
- Improved performance, adoption, integration, and business value from SAP and Salesforce.
- High availability, security, reliability, and efficiency of IT services.
- Improved user and customer experience through technology.
- Strong IT governance, cost management, risk mitigation, and vendor performance.
- Development of a capable, high-performing, and business-aligned IT function.

📌 IT Head (Bengaluru)
🏢 Archer & Bull
📍 Bengaluru