Role & responsibilities

Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals.

- Troubleshoot and resolve issues related to Windows/Ubuntu OS, applications, and network connectivity.
- Install, configure, and maintain desktop hardware and software.
- Manage user accounts, permissions, and access controls via Active Directory.
- Support remote users through VPN, RDP, and remote desktop tools.
- Perform routine maintenance and updates on systems.
- Document support requests and resolutions using ticketing systems.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist in IT asset management and inventory tracking.
- Ensure compliance with IT policies and security standards.

Preferred candidate profile

Mandatory Skills

[List exact searchable skill keywords, one per bullet.]

- Desktop Support
- IT Helpdesk
- L1 Support
- L2 Support
- Desktop Troubleshooting
- Laptop Support
- Hardware Troubleshooting
- Printer Troubleshooting
- Outlook
- Remote Desktop Support
- Windows
- Linux
- OS Troubleshooting
- Software Installation / Configuration
- Active Directory
- User Account Management
- Group Policy Management
- DNS
- DHCP
- TCP/IP
- LAN/WAN
- DHCP
- DNS
- Wi-Fi Troubleshooting
- Network Troubleshooting
- VPN
- Incident Management
- Service Request Management
- SLA Management
- Helpdesk Ticketing
- IT Asset Management
- Hardware Asset Management
- Software Asset Management
- Asset Inventory

Technical Competencies [List required technical competencies, one per bullet.]
- Desktop & End-User Support
- L1/L2 IT Support
- Windows client Administration & Troubleshooting
- Linux Administration
- Active Directory & User Account Management
- TCP/IP & Basic Networking




- LAN/WAN & Wi-Fi Troubleshooting
- VPN & Remote Desktop Support
- Microsoft Application support
- Hardware & Peripheral Troubleshooting
- Software Installation & Configuration
- IT Asset Management & Inventory
- Ticketing Systems

Behavioral Competencies [List required behavioral competencies, one per bullet.]
- Strong Problem-Solving & Analytical Thinking
- Positive Communication Skills
- Team Collaboration
- Stakeholder Management
- Ability to Work Independently
- Multitasking & Prioritization
- Time Management
- Accountability & Ownership
- Adaptability & Flexibility
- Escalation & Decision-Making
- Documentation & Knowledge Sharing
- Continuous Learning & Improvement

Education & Experience [List optional or preferred qualifications.]
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Minimum 3+ years of experience in Desktop Support, IT Helpdesk, Service Desk, or End-User Computing.
- Hands-on experience supporting Windows and Linux environments.
- Practical knowledge with Active Directory, DNS, DHCP, and basic networking.
- Experience with IT ticketing/helpdesk platforms.
- Experience in hardware, software, peripheral, and printer troubleshooting.
- Experience supporting remote users through VPN, RDP, or remote support tools.
- Experience with antivirus, endpoint security, encryption, and patch management.
- Experience in IT asset management and inventory tracking.

At least 5 Skills for better visibility for Website Search [List optional or preferred qualifications.]
- Desktop Support / IT Helpdesk
- Windows Administration
- Active Directory
- Networking
- Microsoft Office
- VPN & Remote Support
- IT Asset Management

📌 It Desktop Support Engineer (Bengaluru)
🏢 HL Klemove
📍 Bengaluru