Job Summary

We are looking for an experienced IT Change Management Analyst to support Change Governance for customer-facing digital platforms. The role will be responsible for ensuring IT changes are properly assessed, governed, approved and implemented with minimal business/customer impact.

The ideal candidate should have solid ITIL/ITSM and Change Management experience, with exposure to RFC review, CAB/change governance, risk and impact assessment, stakeholder management and service improvement.

Key Responsibilities

- Manage and govern the end-to-end IT Change Management lifecycle.
- Review Change Requests/RFCs for completeness, risk, impact, implementation and rollback plans.
- Participate in and support Change Review/CAB meetings, particularly for high-risk and business-critical changes.
- Challenge delivery teams where changes do not meet required governance, quality or policy standards.
- Ensure appropriate testing, business approvals and implementation plans are available before change execution.
- Monitor change implementation and conduct Post-Implementation Reviews (PIRs).
- Prepare weekly/monthly Change Governance and KPI reports for management.
- Analyse change trends, failed changes and recurring issues to identify improvement opportunities.
- Support Continual Service Improvement (CSI) and service quality initiatives.
- Collaborate with Application, Infrastructure, Network,



Security, Business and Vendor teams.
- Ensure compliance with ITIL/ITSM processes and organizational policies.

Must-Have Skills
- 4 to 8 years of experience in IT Change Management / Change Governance.
- Strong understanding of ITIL and IT Service Management.
- ITIL Foundation certification.
- Hands-on experience with RFC/Change Requests and CAB/Change Review processes.
- Experience in risk and impact assessment of IT changes.
- Knowledge of implementation, testing and rollback/backout procedures.
- Ability to challenge teams and ensure process/policy compliance.
- Strong stakeholder management and communication skills.
- Good analytical and reporting skills with experience working with technical data.
- Experience with ServiceNow or similar ITSM tools.
- Exposure to AI tools for analysis, reporting, automation or decision support is preferred.
- Experience supporting Banking / Financial Services / digital banking platforms is highly preferred.

Good to Have
- Experience with customer-facing Internet/Mobile Banking applications.
- Experience handling high-risk, emergency and business-critical changes.
- Power BI/Excel or similar reporting tools.
- Experience in global stakeholder environments.
- Knowledge of Incident, Problem and Continual Service Improvement processes.

📌 It Change Management Analyst (Pune)
🏢 Allegis Group
📍 Pune