We are looking for a technically strong IT Administrator – Web & Portal Support to join our UK process. The role will be responsible for providing Level 2 and Level 3 technical support, troubleshooting web-based applications and portals, managing Microsoft 365 environments, and ensuring smooth day-to-day IT operations.

The ideal candidate should have robust troubleshooting skills, good communication, and the ability to independently diagnose and resolve technical issues while coordinating with internal teams and external stakeholders.

Key Responsibilities

- Provide Level 2 and Level 3 technical support for IT systems, applications, web portals, and end-user issues.
- Troubleshoot and resolve issues related to web applications, portals, browsers, connectivity, and system access.
- Provide administration and support for Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user accounts.
- Diagnose and resolve hardware, software, network, and application-related issues.
- Monitor and troubleshoot website/portal availability, performance, login, access, and functionality issues.
- Manage user accounts, permissions, access rights, password resets, and basic identity/access management.
- Investigate recurring technical issues and perform root-cause analysis.
- Escalate complex incidents to relevant internal teams or third-party vendors when required.
- Maintain accurate records of incidents, resolutions, changes, and technical documentation.
- Support IT infrastructure and ensure timely resolution of incidents in line with agreed SLAs.




- Coordinate with UK-based stakeholders and provide clear updates on ongoing incidents and resolutions.
- Assist with system updates, application configuration, testing, and deployment activities.
- Ensure adherence to IT security policies and best practices.

Required Skills
- 3–6 years of experience in IT Administration, IT Support, Technical Support, Application Support, or a similar role.
- Strong experience in L2/L3 technical support.
- Good hands-on knowledge of Microsoft 365 administration and troubleshooting.
- Experience supporting web applications, portals, SaaS platforms, and browser-based systems.
- Strong troubleshooting and analytical/problem-solving skills.
- Knowledge of Windows OS, networking fundamentals, DNS, DHCP, VPN, and TCP/IP.
- Experience with Active Directory / Entra ID and user access management is preferred.
- Familiarity with ticketing systems and ITIL-based support processes.
- Ability to perform basic root-cause analysis and independently troubleshoot technical issues.
- Strong written and verbal English communication skills.
- Comfortable working with UK-based stakeholders and UK working hours.

Good to Have
- Microsoft 365 / Azure certifications.
- ITIL certification.
- Experience with SharePoint, Teams, OneDrive, Intune, or Entra ID.
- Experience in web/portal administration or application support.
- Experience working in an SLA-driven UK/US support environment.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

- Flexible schedule
- Provident Fund

Work Location: In person

📌 IT Admin – Web & Portal Support | UK Process (Chandigarh)
🏢 Bleskart Solutions Private
📍 Chandigarh