Company Description

JMSC POS (Jay Maharaj Software Consulting Point of Sale) is a leading provider of Point of Sale (POS) and Inventory Management Software designed for retail businesses. We specialize in delivering smart, efficient, and user-friendly solutions that help convenience stores, grocery stores, liquor stores, and other retail businesses streamline their daily operations.

With over 30 years of retail industry experience, JMSC POS understands real-world business challenges and builds technology that simplifies billing, inventory tracking, reporting, and business management. Our solutions are trusted by retailers across the USA and are continuously evolving with advanced features like scan data reporting, automated purchase orders, and integrated payment processing.

At JMSC POS, we focus on innovation, reliability, and customer success by providing end-to-end support, training, and scalable software solutions for growing businesses.

Job Summary

We are looking for an energetic, confident, and customer-focused International Technical Customer Support Executive to join our growing US Support Process.

In this role, you will provide technical assistance and customer support to international clients, primarily based in the United States. You will be responsible for handling customer inquiries and troubleshooting issues related to POS software, computer hardware, peripherals, printers, payment devices, and basic network connectivity.

The ideal candidate should have excellent English communication skills, a clear and neutral/US-oriented accent, strong troubleshooting abilities, and the confidence to communicate professionally with international customers.

Key Responsibilities

- Provide technical and customer support to US-based and international customers.
- Handle customer interactions through phone calls and other communication channels.
- Troubleshoot issues related to POS software, hardware, printers, payment devices, and basic networking.




- Understand customer concerns and provide clear, professional, and effective solutions.
- Communicate confidently and professionally with customers in English.
- Maintain ownership of customer issues and ensure timely follow-up and resolution.
- Escalate complex technical issues to the appropriate internal teams when required.
- Maintain accurate documentation of customer interactions and technical issues.
- Stay updated with product features, system updates, and support procedures.
- Deliver a high-quality customer experience while meeting support and performance expectations.

Required Skills & Qualifications

- Excellent spoken and written English communication skills.
- Clear, professional, and internationally understandable accent; ability to communicate comfortably with US-based customers is highly preferred.
- Strong listening, communication, and interpersonal skills.
- Basic understanding of computers, software, hardware, printers, and networking.
- Strong troubleshooting and problem-solving abilities.
- Ability to explain technical information in a straightforward and customer-friendly manner.
- Comfortable handling international customer calls and working in a fast-paced environment.
- Ability to work independently and as part of a team.
- Previous experience in International Voice Process, Technical Support, Customer Support, Help Desk, or POS Support will be an added advantage.
- Freshers with excellent English communication skills and a strong willingness to learn are encouraged to apply.

How to Apply Interested candidates can apply directly through Indeed or send their updated CV with complete details to:

[email protected]

Benefits

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:
- Technical support: 1 year (Required)
- English: 1 year (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 International Technical Customer Support Executive - US Process (POS Software) (Ahmedabad)
🏢 Jay Maharaj Software Consulting
📍 Ahmedabad