We are having opening position for Inbound Voice blended process for MNC Company .

For more information call HR : Riyazy :(phone hidden)

Designation: Inbound Voice blended process

Location : Bangalore, White field .

Experience needed: 1 - 4yrs in Voice process, Chat / Email

;

Language : Hindi , English

Shift timings : 6-day working, 12x7 rotational shifts (8 AM - 8 PM), 9-hour shift with 1- hour break

Note : Candidate who don't know Hindi to speak ...kindly don't apply .

(BFSI preferred) is positive to short list.

- Versant 3.5+ (mandatory); email writing proficiency (grammar, tone,

clarity)
- Exposure to banking basics (accounts, cards, digital channels) is advantage.

Grades BPO 1

Responsibilities

- Handle inbound customer calls and manage service emails per defined SLAs
- Accurately authenticate customers and record interactions in CRM
- Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP
- Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets




- Follow schedule adherence and real-time instructions from RTA/WFM
- Tag and update case dispositions; maintain email templates and tone guidelines
- Adhere to information security, data privacy and KYC guidelines
- Participate in training, nesting, and periodic re-certifications

Knowledge/Experience:
- Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics
- Customer verification/KYC steps; awareness of compliance dos & don'ts
- Standard call/email handling SOPs; complaint & escalation handling

Technical Skills:
- ACD/EPBX and softphone usage; ticketing/CRM systems
- MS Office (Outlook, Excel basics), email etiquette tools/templates
- Typing speed 35+ wpm; accuracy in data entry

Competencies:
- Clear communication (English/Hindi); vernacular advantage
- Empathy, patience, problem solving
- Attention to detail and process discipline
- Resilience under volume spikes; teamwork

📌 Inbound Voice blended Executives (Bengaluru)
🏢 Onzestt Services
📍 Bengaluru