Role OverviewWe are looking for an energetic, customer-focused, and sales-oriented person to handle incoming customer enquiries, convert enquiries into orders, coordinate order processing, and ensure a smooth customer experience. This role is primarily focused on inbound sales and order management , with supporting responsibilities related to payment tracking and daily sales records. Key ResponsibilitiesCustomer Handling & SalesHandle incoming customer enquiries through WhatsApp, phone calls, and other channels.

Understand customer requirements and recommend suitable fish and seafood products. Share product availability, prices, offers, and relevant product information. Convert customer enquiries into confirmed orders.

Take and maintain pre-orders. Follow up with customers on pending or incomplete orders. Handle basic customer queries and ensure a positive customer experience. Coordinate with the Operations and Packing team to ensure orders are processed correctly.

Order

ManagementCreate customer orders accurately in the POS / order management system. Verify product,



quantity, rates, and packaging requirements before processing orders. Prioritize and process pre-orders as required. Coordinate with the delivery team regarding order status. Maintain accurate order records.

Payment

CoordinationCheck and mark customer payments received through GPay, Paytm, Razorpay, and Cash. Follow up with customers for pending payments.

Generate

Razorpay payment links when required. Coordinate with Accounts for payment discrepancies. Assist with daily payment reconciliation.

Daily

ReportingMaintain daily order and sales data. Update monthly sales reports.

Update

Petpooja / POS records. Prepare day-end order and payment reports. Maintain customer wallet / extra payment records. Maintain delivery person-wise order records.

Mandatory

Requirement – Fish & Seafood Lover ? The candidate must be a non-vegetarian and genuinely enjoy fish and seafood.

📌 Inbound Sales Excutive - Voice/Data (Thane)
🏢 Atha Foods Private
📍 Thane