Implementation Specialist

Delivery Operations

Bangalore, Karnataka A day in the life of this role

At Meritto, Delivery Operations is the backbone of our client success journey. As an Implementation Specialist, you'll ensure that every client's SaaS implementation is executed smoothly, accurately, and with complete ownership.

It's a frontline consulting position, where business understanding meets technology execution. You'll work directly with clients to translate their requirements into live SaaS solutions, thus, ensuring successful adoption, timely delivery, and a solid foundation for long-term client success. Given that our clients operate in the education sector — where admission cycles, exam windows, and enrollment deadlines don't always follow a Monday–Friday calendar — this role calls for flexibility to be available around critical go-lives and peak-season milestones.

This role requires a mix of functional understanding, technical comfort, and communication skills to ensure each implementation is handled with precision and accountability.

Key Responsibilities

- Serve as the primary point of contact for clients during the Delivery phase of SaaS implementation.
- Understand client requirements and translate them into system configurations within Meritto's platform.
- Coordinate with Product, Engineering, and Customer Success teams for setup, testing, and rollout activities.
- Ensure all implementation tasks are tracked, updated, and completed as per defined timelines.
- Maintain detailed documentation, delivery status reports, and client communication records.
- Conduct validation and sanity checks post-deployment to ensure the solution is functioning as intended.
- Use Excel / Google Sheets actively for reporting, and maintaining delivery records.




- Provide clear updates to internal and external stakeholders throughout the implementation lifecycle.
- Manage all tickets and delivery tasks for assigned clientele proactively and without follow-up or reminders, ensuring complete ownership and accountability for case closure — including staying reachable during critical admission windows, launches, or client escalations that fall outside standard business hours.
- Extend support during peak periods (admission season, semester rollouts, go-lives) to ensure zero disruption to client timelines.

What we're looking for

- Experience: 1–3 years of SaaS Implementation or Delivery experience, preferably in CRM, or ERP systems.
- Education: Graduation with MBA (MBA is optional)
- Strong understanding of SaaS implementation workflows and client coordination.
- Proficiency in Excel / Google Sheets (mandatory).
- Good communication and stakeholder management skills.
- Ability to understand business use cases and translate them into product implementation.
- Highly organized and accountable, capable of independently managing assigned client portfolios and deliverables in a fast-paced, deadline-driven environment.

Who we are

At Meritto we believe in building more than just solutions. We're redefining the way education connects with technology. As one of India's Largest Vertical SaaS + Embedded Payments platform, we're on a mission to build the Digital Backbone of Education Institutions by simplifying how educational organizations run — from enrollment to lifecycle, advancement to finance, and beyond.

Having mastered the art of student acquisition, we're now expanding our horizons to cover the entire spectrum of running an educational organization — from managing the student lifecycle to driving student success and outcomes.

What's our work culture like? We work from the office in a dynamic, inclusive, and merit-driven space fueled by collaboration and creativity.

📌 Implementation Specialist (SaaS) (0.6-2 Years)
🏢 Meritto
📍 Bengaluru