HRBP Manager – Operations (Sales & Customer Success)

Location: Mumbai and Delhi

Experience: 4–10 years in HRBP roles within BPO/KPO/high-volume sales environments

About the Role

Your mission

- Drive productivity and performance
- Manage high-volume talent effectively
- Ensure our BPO and Sales divisions are among the most engaged and high-performing teams in the industry

What You’ll Do (The Operational Engine)
- High-Volume Partnering
- Act as the dedicated HRBP for Sales, Customer Service, and Retention teams in a fast-paced, target-driven environment.
- Attrition & Retention Command
- Deep-dive into attrition data and implement laser-focused retention strategies to keep top performers motivated and engaged.
- Performance & Incentives
- Partner with HODs on KPIs, CSAT scores, and sales targets; ensure performance-linked incentives drive the right behaviors.
- Employee Relations & Grievances
- Manage large-scale employee relations with empathy and fairness; maintain a healthy, professional, and abuse-free work culture.
- Culture on the Floor




- Design and drive engagement activities that resonate with a large frontline workforce – from traditional Shaadi welcomes to floor-wide celebrations.
- Roster & Compliance
- Support leaders in managing shift rotations and ensuring all operational HR compliance standards are met.

What You’ll Bring (The Operations Expert)
- Experience: 4–10 years of HRBP experience, specifically in BPO, KPO, or high-volume sales environments.
- Domain Knowledge: Strong understanding of calling center dynamics – volume, shifts, and high-energy sales teams.
- Education: MBA in HR from a reputed institute.
- Mindset: Bias for action; proactive, floor-present, and accessible to the team.
- Problem Solving: Ability to identify root causes of morale or productivity issues and solve them independently.

Why Join ?
- Scale & Impact: Influence the people strategy for one of India’s most iconic tech brands, directly impacting revenue and customer experience.
- Ownership Culture: Work in an workplace that values candour and ownership, with autonomy to run your processes and make a real difference.
- Stability: Enjoy the agility of a startup with the stability of a market leader.

📌 Human Resources Business Partner (Mumbai)
🏢 Digivance Solutions
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