Gautam Buddha Nagar, Uttar Pradesh

Job Summary To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead

Key Responsibilities

1. To Develop A Positive Understanding Of The Applications, Workflows And Processes Of The Area Assigned
2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.

5.



To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance

7. To Escalate Unresolved Queries/Issues To The Next Level Of Support
8. To Escalate Unresolved Queries/Issues To The Next Level Of Support

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📌 HRSC Process Associate (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar