About The Company

LeadSquared is a leading AI-powered customer relationship management (CRM) and growth platform that integrates marketing, sales, service, onboarding, and operations into a unified system. Established in 2011 and headquartered in Bengaluru, LeadSquared has grown to support over 2,000 enterprises across more than 40 countries. The company’s innovative platform enables organizations to accelerate their sales cycles, enhance customer engagement, and streamline operational workflows, thereby driving sustainable growth and competitive advantage.

LeadSquared’s commitment to technological excellence and customer-centric solutions has positioned it as a trusted partner for businesses aiming to optimize their customer lifecycle management and operational efficiency.

About The Role The Senior Executive, HR Operations at LeadSquared plays a crucial role in managing end-to-end human resources processes, ensuring a seamless employee experience from onboarding to exit. This position demands a detail-oriented and process-driven approach to maintain data integrity, ensure statutory compliance, and support HR automation initiatives. The role involves close collaboration with various internal departments such as Finance, IT, Legal, and external vendors to facilitate smooth HR operations.

The ideal candidate will possess strong stakeholder management skills, a proactive mindset, and hands-on experience with HRMS and payroll systems.

Qualifications

Candidates should possess a bachelor’s degree in Human Resources, Business Administration, Commerce, or a related field. An MBA or PGDM with specialization in Human Resources is preferred. The role requires a minimum of 3-4 years of relevant experience in HR operations, with a proven track record of managing employee lifecycle processes, HRMS administration, and payroll coordination.





Proficiency in HR reporting tools such as Power BI and advanced MS Excel functions (VLOOKUP, Pivot Tables, Lookup Functions) is essential. Candidates should demonstrate strong communication skills, high attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Responsibilities

- Manage the complete employee lifecycle, including onboarding, confirmations, transfers, promotions, and separations, ensuring accuracy and compliance at each stage.
- Maintain and update employee records within HRMS, ensuring data accuracy and integrity across all HR systems.
- Coordinate payroll inputs, including new joiners, exits, attendance, leaves, incentives, reimbursements, and salary revisions, ensuring timely processing.
- Administer leave, attendance, shift management, and employee documentation to ensure adherence to company policies and statutory regulations.
- Generate HR documentation such as appointment letters, confirmation letters, promotion notices, transfer letters, experience certificates, and relieving letters as required.
- Handle employee queries related to HR policies, payroll, attendance, benefits, and HRMS within defined service level agreements (SLAs), providing timely and accurate support.
- Support statutory compliance activities, audits, and maintain audit-ready documentation to ensure adherence to legal and regulatory requirements.
- Coordinate employee benefit programs, including insurance, reimbursements, and vendor management, ensuring smooth execution and communication.




- Manage end-to-end exit formalities, including exit interviews, documentation, and Full & Final settlements, ensuring a smooth transition process.
- Prepare HR reports, dashboards, and MIS for management review, providing insights to support strategic decision-making.
- Identify opportunities for process improvement, support HR automation projects, and document standard operating procedures (SOPs) for consistent practices.
- Collaborate effectively with HR Business Partners, Finance, IT, Admin, Legal teams, and external vendors to ensure seamless HR operations and compliance.

Benefits LeadSquared offers a competitive compensation package along with comprehensive benefits to support employee well-being and professional growth. Employees are entitled to health insurance, including medical and dental coverage, along with wellness programs. The company promotes a team-oriented and inclusive work environment, encouraging continuous learning and development through training programs, workshops, and certifications. Employees have access to flexible working arrangements, paid time off, and performance-based incentives. LeadSquared also emphasizes work-life balance and provides opportunities for career advancement within a dynamic and innovative organization.

Equal Opportunity

LeadSquared is committed to fostering an inclusive workplace that values diversity and equal opportunity. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and promote a culture of respect, collaboration, and mutual growth.

We believe that diverse teams drive innovation and excellence, and we are dedicated to providing equal employment opportunities to all qualified candidates.

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